SUZELANDE DALCE
Glendale,AZ
Summary
Versatile and detail‑oriented professional with experience across behavioral health, education, medical documentation, and client support. Skilled in EMR navigation, chart review, HIPAA‑compliant information handling, crisis‑informed care, and high‑volume administrative workflows. Background includes direct support, individualized education planning, therapeutic communication, and consultative guidance for diverse populations. Recognized for strong organization, clear communication, and the ability to adapt quickly in fast‑paced environments.
Overview
3
3
years of professional experience
Work History
Senior Consultant
Varsity Tutors
Remote, Arizona
02.2025 - 10.2025
- Conducted consultative conversations with students and adult learners to assess academic goals, timelines, and learning needs
- Applied empathy-based, solution-focused communication to guide learners toward appropriate tutoring services
- Matched students with tutors based on subject needs, availability, learning style, and urgency of goals
Specialized Education Lead Teacher
Sierra Academy of Scottsdale
07.2024 - 12.2024
- Develop Individualized Education Plans (IEPs)
- Provide Direct Instruction
- Collaborate with Multidisciplinary Teams
- Foster Positive Learning Environments
Social Work Intern, Advanced Clinical Resident
Odile Psychotherapy Services(Remote)
01.2024 - 08.2024
- Conducted client intake assessments to gather information on mental health needs.
- Supported clients in utilizing community resources for additional mental health assistance.
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Improved client outcomes by developing and implementing individualized service plans.
- Implemented evidence-based interventions to address diverse client needs including mental health, addiction, trauma, and family dynamics.
- Recorded detailed case notes to facilitate effective communication and reporting of patient progress and significant events in EMR/EHR system.
Direct Support
Vanderheyden Hall
10.2022 - 05.2024
- Aiding residents in recognizing and or developing skills that will allow them to be more independent.
- Document all observations and daily progress notes.
- Assist individuals in performing their cleaning responsibilities
- Encourage community participation
Social Work Intern
University at Albany Support Services
09.2022 - 05.2023
- Facilitated comprehensive client intake sessions to identify and document the unique service requirements of students facing academic probation.
- Documented case notes accurately to track client progress and interventions.
- Engaged in active listening to build rapport with clients and families.
- Coordinated with community resources to connect clients with essential support services.
Inclusion Counselor
Camp Twelve Trails
06.2022 - 08.2022
- Implement the program and support for campers with inabilities such as Autism
- Designated support counselor throughout the camp day
- Follow up with Individualized support plans for everyone assigned
Education
Master of Social work - Social Work
State University of New York, University at Albany
08.2024
Bachelors of Arts - Psychology
Canisius College
05.2022
Skills
EMR Systems (TherapyNotes)
Documentation Accuracy & Data Entry
HIPAA Compliance
Behavioral Observation & Reporting
Therapeutic & Crisis‑Informed Communication
IEP Development & Direct Instruction
Multidisciplinary Collaboration
Microsoft Office & Google Suite
Time Management & Organization
Leadership & Team Support
RELATED EXPERIENCE
- Vanderheyden Hall, Direct Support, 10/22, 05/24, Aiding residents in recognizing and or developing skills that will allow them to be more independent., Document all observations and daily progress notes., Assist individuals in performing their cleaning responsibilities, Encourage community participation
- Camp Twelve Trails, Inclusion Counselor, 06/22, 08/22, Implement the program and support for campers with inabilities such as Autism, Designated support counselor throughout the camp day, Follow up with Individualized support plans for everyone assigned
- Sierra Academy of Scottsdale, Specialized Education Lead Teacher, 07/24, Current, Develop Individualized Education Plans (IEPs), Provide Direct Instruction, Collaborate with Multidisciplinary Teams, Foster Positive Learning Environments
SKILLS CERTIFICATIONS TRAININGS
- CPR certified
- TCI (Therapeutic Crisis Intervention)
Timeline
Senior Consultant
Varsity Tutors
02.2025 - 10.2025
Specialized Education Lead Teacher
Sierra Academy of Scottsdale
07.2024 - 12.2024
Social Work Intern, Advanced Clinical Resident
Odile Psychotherapy Services(Remote)
01.2024 - 08.2024
Direct Support
Vanderheyden Hall
10.2022 - 05.2024
Social Work Intern
University at Albany Support Services
09.2022 - 05.2023
Inclusion Counselor
Camp Twelve Trails
06.2022 - 08.2022
Master of Social work - Social Work
State University of New York, University at Albany
Bachelors of Arts - Psychology
Canisius College