Suzelle Mercado Plata
Riverside,CA
Summary
Motivated and dedicated professional with a sincere commitment to enhancing knowledge and experience while embracing new technologies. Committed to serving the company, strives to contribute skills and expertise for driving success. Passionate about continuous learning, eager to take on challenges and make a positive impact within the organization.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Customer Service/Front Desk Administrator
XYZ Global Express
Corona, CA
06.2024 - Current
- Assisted customers with complex financial transactions such as wire transfers or foreign currency exchanges, providing accurate information on fees and exchange rates as needed.
- Maintained a high level of professionalism and integrity, demonstrating exceptional ethical standards both in actions and communication with customers and colleagues.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Assistant Logistic Manager
Emerald Garments Manufacturing Corp.
Cainta, Rizal Philippines
03.2021 - 08.2023
- Conducted regular inventory audits, ensuring accurate stock levels and preventing costly overstock situations.
- Enhanced supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Handled customs documentation accurately and efficiently, avoiding costly delays due to non-compliance or errors.
- Streamlined communication between departments, fostering a collaborative work environment that improved overall operational efficiency.
Business Development Manager
JAN EXPRESS INC.
08.2019 - 02.2021
- Streamlined Local and Nationwide Deliveries: We offer a full suite of logistics solutions, including local trucking, land freight, shipping, and airfreight services across the Philippines
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Operational Excellence: We maintain high standards across all departments, including customer service, operations, and billing & collections, to guarantee that your needs are met efficiently and effectively
- Global Reach: We've built strong relationships with international shipping lines and professional brokers, extending our reach beyond the Philippines.
Business Development and Sales Manager
ALLEGIANCE CARGO ADVANTAGE INC. (Formerly Alliance Cargo)
05.2007 - 08.2019
- Leadership and Team Management: Reports directly to the President, providing high-level support and insights
- Supervises and trains a team of 8 sales executives across Manila, Cebu, Davao, and Cagayan De Oro branches
- Strategic Planning and Financial Acumen: Prepares and presents monthly gross revenue reports, analyzing historical net profitability of each account
- Revenue Growth Initiatives: Established a Roll-on/Roll-off (RORO) system as an additional revenue stream for the company
- Directly negotiates and secures special rates with key suppliers like shipping lines, airlines, and trucking companies, optimizing costs and competitiveness
- Customer Service Expertise: Creates and supports the Customer Service Head in developing Service Level Agreements (SLAs) for Visayas and Mindanao (VISMIN) agents, ensuring high standards of customer service
- Import/Export Growth Strategy: Oversees and assists in developing import and export services to support the 3rd phase growth and expansion of the ACAI business
Sales Supervisor – Domestic Division
GRM INTERNATIONAL INC.
10.2001 - 04.2007
- Performance-Driven Leadership: Presents individual monthly sales reports directly to the President, demonstrating accountability and transparency
- Building a High-Performing Sales Team: Supervises and assists a team of 3 domestic sales executives, effectively coaching and motivating them to achieve consistent success
- Proven Sales Track Record: Consistently delivers a 100% attainment on the sales team budget, exceeding expectations and driving revenue growth
- Operational Excellence: Oversees domestic operations, ensuring proper consolidation of Full Container Load (FCL) and Less Than Container Load (LCL) shipments for ocean freight, optimizing efficiency and cost-effectiveness.
Education
Bachelor of Science in Integrated Education Major in History with Minor in Filipino Studies -
PAMANTASAN NG LUNGSOD NG MAYNILA
Skills
- Problem-solving skills
- Customer service focus
- Listening Skills
- Cash Handling
- Time management expertise
- Customer Service Management
- Word Processing
- Administrative Skills
- Reception Area Maintenance
- Scheduling Coordination
- POS System Operation
- Basic accounting
- Customer Service
- Attention to Detail
Certification
I hereby certify that the above information is concise, true and correct to the best of my knowledge and belief.
Timeline
Customer Service/Front Desk Administrator
XYZ Global Express
06.2024 - Current
Assistant Logistic Manager
Emerald Garments Manufacturing Corp.
03.2021 - 08.2023
Business Development Manager
JAN EXPRESS INC.
08.2019 - 02.2021
Business Development and Sales Manager
ALLEGIANCE CARGO ADVANTAGE INC. (Formerly Alliance Cargo)
05.2007 - 08.2019
Sales Supervisor – Domestic Division
GRM INTERNATIONAL INC.
10.2001 - 04.2007
Bachelor of Science in Integrated Education Major in History with Minor in Filipino Studies -
PAMANTASAN NG LUNGSOD NG MAYNILA
Applicant
Suzelle Mercado Plata
Hobbies and Interests
Reading, Singing, Dancing and Travelling