Suzen Ruben

I had to take care of my grandmother due to her health problem.

• Installed and configured middleware in Linux and Windows environments.
• Set up and controlled user access levels across databases to protect important data.
• Implemented BI solution framework for business intelligence projects.
• Adhered to set schedules to test databases for flaws and reduce downtime.
• Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
• Implemented security measures to protect vital business data.
• Modified databases to meet needs and goals determined during planning process.
• Wrote and maintained technical and functional specifications to document database intentions and requirements.
• Conducted tests to identify issues and make necessary modifications.
• Designed and developed analytical data structures.
• Defined hardware requirements and planning storage capacity to manage systems and infrastructure.
• Developed and updated databases to handle customer data.
• Created and updated database designs and data models.
• Prepared variety of different written communications, reports and documents.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Onboarded new temps by entering employee information into systems.
• Led projects and analyzed data to identify opportunities for improvement.
• Monitored company inventory to keep stock levels and databases updated.
• Increased customer satisfaction by resolving issues.

• Addressed average of customer inquiries and complaints each week.

• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
• Devised effective marketing, sales and other promotional initiatives.
• Scheduled and implemented product promotions in accordance with available inventory and staff resources.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Collaborated with sales and marketing departments to support project rollout.
• Represented company and promoted products at conferences and industry events.
• Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
• Performed research to uncover potential target areas, markets and industries.
• Consulted with product development teams to enhance products based on customer interest data.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Generated new business with marketing initiatives and strategic plans.
• Collected data and performed customer needs analysis.
• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
• Compiled product and customer data to generate informed profit projections.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.

• Orchestrated routing by producing accurate shipping documentation and package labels.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
• Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Updated database with changes in carrier status.
• Maintained accurate computer records of materials weights, bill amounts and identified variances.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
• Requisitioned new supplies and maintained storage areas for smooth department operations.
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
• Partnered with representatives from different carriers to arrange materials shipments.
• Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
• Conducted research to address shipping errors and packaging mistakes.
• Verified orders by comparing names and quantity of items packaged with shipping documents.

• Edited letters and written material for correspondence.
• Managed and maintained efficient, well-organized digital filing system.
• Communicated with executives about consistent customer issues.
• Analyzed data and work orders before sending or completing tasks.
• Collected payments from customers and clients.
• Maintained files and controlled records to show correspondence activities.
• Computed costs of records furnished to requesters and wrote letters to obtain payment.
• Typed acknowledgment letters to persons sending correspondence.
• Presented clear and concise explanations of governing rules and regulations.
• Completed form letters in response to requests or problems identified by correspondence.

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
• Listened attentively to client feedback to create stronger relations and shape business.
• Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
• Developed innovative and creative sales pitches to expand prospect understanding of company.

• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
• Assisted mobile app users with closing out rideshare.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Drove high-capacity vehicles for dedicated engagements such as bachelorette parties, proms and weddings.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Recognized by corporate as top revenue-producer for [Location].
• Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
• Read maps and followed written and verbal geographic directions.

• 718 351 7995
• Assessed and recorded client’s vitals
• Worked as team member
• Ability to restrain and/or aide patients, as necessary to prevent injury
• Help patient with daily living activities.
• Monitored and assisted residents through individual service plans.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Transported individuals to events and activities, medical appointments and shopping trips.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Scheduled and accompanied clients to medical appointments.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Remained alert to problems or health issues of clients and competently responded.
• Conferred with supervisor to discuss patient condition and medical care.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
• Ran errands for patients, did shopping and picked up other necessities.
• Planned activities to encourage movement, stretching and strength building.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Assisted with daily living activities, running errands and household chores.

• 718 743 8200
• Conduct frequent quality checks on recently updated information to ensure the paper based records and computerized database files were 100% consistent
• Compile, maintain and upload database of potential customers to facilitate targeted mailings
• Record client account information such as sensitive data such as addresses, phone numbers, credit card information, etc
• With accuracy and speed
• Process all requirements will meeting a deadlines
• Accurate and speed typing requirement to obtain and hold position with company.

• 718 448 1650
• Assessed and recorded client’s vitals such as temperature, blood pressure, heart rate, etc
• Prepared detailed and accurate medical paperwork for review by management
• Maintained resident rooms to ensure cleanliness and maintained supplies
• Supported dietary restrictions by making meals in compliance with nutritional guidelines
• Identified and recorded patient data, including mood shifts, physical condition, appetite, and elimination
• Maintained calendar for entire professional medical staff
• Assisted physician
• Performed in office testing such as EKG and Spiro meter test
• Direct contact with insurance providers to ensure accurate billing/referrals of patients Eligibility
• Corresponding to with offsite testing centers
• Maintained records of all testing along with recording time sensitive deadlines.

• 718 979 1800
• Assessed and recorded client’s vitals such as eating habits, behavior, progress notes, treatments, or discharge plans along with collecting specimens and/ or blood samples
• Worked as a team member along psychiatrists, psychologists, psychiatric nurses, or social workers
• Assisted patients with bathing, dressing, and/or grooming, etc
• As deemed necessary by medical provider
• Maintained, cleaned and disinfected rooms and furnishings to preserve a safe and orderly environment
• Ability to restrain and/or aid patients, as necessary to prevent injury
• Serve meals or feed patients needing assistance or persuasion
• Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of nursing or medical staff
• Aid patients in becoming accustomed to hospital routine
• Accompanied patients to/from medical, dental appointments, personal outings, etc
• Completed administrative tasks such as maintaining supplies, process office orders, maintaining medical and/or facility information.