Suzeth Elias
Summary
Dedicated Medical Assistant with a track record of enhancing patient care at Clinica La Familia, adept in bilingual communication and maintaining confidentiality. Excelled in building patient trust and managing sensitive information, alongside resolving customer disputes at Intouch Cx, showcasing adaptability and compassion. Proven ability to thrive in high-stress environments, improving customer satisfaction and loyalty. And as a former bobcat myself would love to return to place that helped me flourish
Overview
1
1
year of professional experience
Work History
Medical Assistant
Clinica La Familia
02.2024 - 07.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Customer Service Representative
Intouch Cx
07.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Completed - Medical Assistant
Pima Medical Institute
Mesa, AZ11-2020
High School Diploma -
East Valley Academy
Mesa, AZ05-2019
Skills
- Bilingual
- Reliable team player
- CPR
- Compassionate caregiver
- Maintaining confidentiality
- Adaptable
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Clinica La Familia
02.2024 - 07.2024
Customer Service Representative
Intouch Cx
07.2023 - 02.2024
Completed - Medical Assistant
Pima Medical Institute
High School Diploma -
East Valley Academy
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