Suzette Aguayo
Moreno Valley,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Metro By T-Mobile. Skilled in cooking and customer service, adept at fostering teamwork and collaboration. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
Work History
Cook
Barra Azul
Perris, CA
09.2023 - 12.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Sales Associate
Fragrance Outlet
Cabazon, CA
01.2021 - 12.2021
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
Sales Associate
Karl Lagerfeld
Cabazon, CA
06.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Retail Sales Representative
Metro By T-Mobile
Perris, CA
01.2017 - 06.2020
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Assisted customers with locating and choosing merchandise in store department.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
Education
No Degree - General Studies
Valley View High School
Moreno Valley, CA06.2017
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Hospitality and service industry background
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cook
Barra Azul
09.2023 - 12.2023
Sales Associate
Fragrance Outlet
01.2021 - 12.2021
Sales Associate
Karl Lagerfeld
06.2020 - 12.2020
Retail Sales Representative
Metro By T-Mobile
01.2017 - 06.2020
No Degree - General Studies
Valley View High School