Suzette Aranda
Fresno,CA
Summary
Detail-oriented professional with extensive experience in customer service and inventory management. Effective in promoting customer satisfaction by swiftly resolving issues and optimizing service processes. Strong collaborative skills contribute to team success and operational efficiency.
Overview
5
5
years of professional experience
Work History
Food and Beverage
Target
Fresno, California
06.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Stocked shelves with merchandise to ensure availability for customers.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Stocked merchandise by UPC codes and read labels to match.
- Unloaded delivery trucks and verified contents against invoices.
Customer Service Representative and Track Attendant
K1 Speed Way
06.2023 - 02.2024
- Delivered exceptional customer service by facilitating reservations, clarifying track rules, and resolving customer concerns swiftly.
- Implemented and monitored maintenance schedules for go-karts and track infrastructure, addressing issues swiftly to prevent disruptions and enhance track performance.
- Assessed risks and made timely decisions in critical situations to uphold safety standards.
Customer Service Representative
Walmart
09.2021 - 10.2022
- Handled customer inquiries and complaints via phone, email, and in-person, utilizing problem-solving skills to resolve issues and improve customer satisfaction.
- Managed customer flow during peak hours, optimizing checkout processes to reduce wait times and enhance service speed.
- Supported the training of new associates on customer service protocols and Walmart's operational procedures, contributing to a cohesive team environment.
- Collaborated with team members to address customer needs and manage inventory, contributing to achievement of sales goals.
- Conducted regular inventory checks and reported discrepancies to ensure accurate stock levels and availability.
Education
A.A. - Pre-law
Fresno City College
Fresno, CA12-2028
Skills
- Customer support
- Issue resolution
- Inventory management
- Service coordination
- Quality assurance
- Team collaboration
Timeline
Food and Beverage
Target
06.2026 - Current
Customer Service Representative and Track Attendant
K1 Speed Way
06.2023 - 02.2024
Customer Service Representative
Walmart
09.2021 - 10.2022
A.A. - Pre-law
Fresno City College