Suzette Best

• Improved student comprehension by implementing interactive and hands-on learning techniques in the curriculum for Medical Assisting concepts.
• Collaborated with other instructors to ensure consistency in teaching methods and alignment of course objectives across all sections.
• Assisted in the development of new courses, incorporating up-to-date industry practices and trends into the curriculum.
• Regularly assess student progress, adjusting lesson plans as needed to address individual needs and improve overall understanding.
• Mentored numerous students who successfully completed certification exams on their first attempt, leading to a higher program pass rate.
• Created engaging presentations and multimedia materials to enhance learning and retention of complex medical concepts.
• Organized guest lectures from healthcare professionals to provide real-world context for classroom topics and encourage networking opportunities among students.
• Facilitated open communication between students, staff, and administrators by participating in regular meetings and offering constructive feedback on program improvements.
• Updated course materials regularly to reflect advancements in the field of Medical Assisting, following DOE requirements and ensuring that graduates were prepared for immediate employment upon completion of the program.
• Identified areas of improvement within the curriculum through careful analysis of student feedback surveys, making adjustments as necessary for optimal learning outcomes.
• Coordinated with clinical sites to arrange externship opportunities for students, ensuring valuable hands-on experience in real-world healthcare settings, and work with WBL Specialist to monitor/collect data for student WBL requirements.
• Participated in professional development workshops and conferences to stay current with industry trends, continuously refining teaching methods for the benefit of future students.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
• Developed comprehensive lesson plans tailored to meet the diverse needs of adult students, ensuring a solid grasp of key concepts.
• Tailored instruction to accommodate diverse learning styles, cultivating an inclusive atmosphere conducive to success for all students.
• Adapted instructional materials to suit the unique needs of English language learners or those with special learning requirements.
• Leveraged community resources to support student success by connecting participants with relevant services, such as workforce development programs or personal enrichment opportunities.
• Created and administered training calendar.

• Interviewed, hired, supervised, and trained staff as needed, fostering a positive and productive work environment.
• Reviewed and meticulously tracked medical, dental, and developmental requirements for the Head Start program.
• Entered follow-up results accurately into the Child Plus data system, ensuring data integrity.
• Monitored deadlines following ODJFS licensing rules, maintaining compliance standards.
• Completed Health Care Plans and administered Medical Forms, demonstrating attention to detail and thoroughness.
• Conducted staff training sessions as needed, contributing to team development and competence.
• Proactively contacted parents and medical providers to obtain necessary medical records and documentation.

• Demonstrated comprehensive understanding of accreditation requirements, implemented necessary improvements, and collaborated with key stakeholders to ensure compliance.
• Successfully led the re-accreditation process, reaffirming the program's commitment to maintaining the highest quality standards, awarded a 10-year extension of accreditation, validating its ongoing dedication to excellence.
• Demonstrated strong verbal and written communication skills.
• Developed and delivered effective training sessions for instructors and students.
• Built positive relationships with students, faculty, and healthcare industry professionals, including advisory board members.
• Modified program components to meet evolving industry trends and student needs.
• Utilized data-driven insights to improve program outcomes.
• Upheld high ethical standards in program management.

• Effectively led a 60-member Advisory Board responsible for guiding and overseeing accreditation processes.
• Leveraged strong leadership skills to facilitate collaborative discussions, drive strategic initiatives, and ensure alignment with accreditation standards
• Successfully navigated complex challenges, fostering a consensus-driven environment that contributed to the program's adherence to and achievement of accreditation requirements.
• Effectively organized the re-accreditation process, reinforcing the program's steadfast dedication to upholding the highest quality standards. Thus, the program received a 10-year extension of accreditation, affirming its enduring commitment to excellence in the industry.

Interim Program Director

• Stepped into a leadership role during a transitional period, overseeing program operations and strategic planning.
• Collaborated with faculty and staff to maintain program quality and uphold accreditation standards.
• Implemented improvements to enhance program efficiency and effectiveness.
• Managed day-to-day administrative tasks, ensuring smooth program functioning.
• Facilitated communication between team members, fostering a positive and collaborative work environment.
• Successfully navigated challenges to ensure program continuity and uphold educational excellence.

Instructor

• Delivered engaging and comprehensive lectures, fostering a dynamic learning environment.
• Developed and implemented curriculum, ensuring alignment with educational standards and objectives.
• Provided constructive feedback and mentorship to students, facilitating their academic growth.

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Oriented and trained new staff on proper procedures and policies.
• Completed OSHA and HIPAA-compliant training, ensuring adherence to regulatory standards and patient confidentiality.

• Developed and designed a comprehensive course in medical terminology, ensuring relevance and alignment with industry standards, educational objectives, and the latest advancements in the field.
• Utilized innovative teaching methods to engage students actively in the learning process and incorporated real-world examples and case studies to enhance understanding.
• Incorporated relevant technology tools and resources to enhance learning experiences.