Jamie Patterson
Marshallville,OH
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.Action-focused individual with exceptional background in Hospice care. Engaging demeanor to work in demanding environments.
Overview
10
10
years of professional experience
Work History
Branch Director
Traditions Health
12.2020 - 12.2023
- Supported department of fifty-five employees by answering questions and providing one-on-one mentoring.
- Conducted audit inspections and independent checks to verify parts and materials.
- Monitored processes and procedures, verifying department compliance with JCAHO and CMS regulations.
- Established lasting relationships with the community by showing appreciation and inviting feedback on products and services.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
RN Case Manager
Harbor Light Hospice Inc.
04.2017 - 12.2020
- Educated patients and caregivers on healthcare protocols and processes.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Assistant Director of Nursing
Falls Village Skilled Nursing & Rehabilitation
06.2014 - 04.2017
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Performed rounds to observe care and interview staff, residents, and families.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Planned and assigned workload to sixtyperson nursing staff to direct patient care.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
Education
Associate of Science - Nursing
Bryant And Stratton College
Akron, OH06.2014
No Degree - Licensed Practical Nursing
Brown Mackie College
Akron, OH06.2006
Associate of Arts - Musical Theater
Kent State University
Kent, OH06.2003
Skills
- Team Supervision and Oversight
- Customer Support
- Recruiting and Hiring
- Quality Assurance
Timeline
Branch Director
Traditions Health
12.2020 - 12.2023
RN Case Manager
Harbor Light Hospice Inc.
04.2017 - 12.2020
Assistant Director of Nursing
Falls Village Skilled Nursing & Rehabilitation
06.2014 - 04.2017
Associate of Science - Nursing
Bryant And Stratton College
No Degree - Licensed Practical Nursing
Brown Mackie College
Associate of Arts - Musical Theater
Kent State University
Similar Profiles
Kirsten L. BroussardKirsten L. Broussard
Account Executive at Traditions HealthAccount Executive at Traditions Health
Kayla PeekKayla Peek
Director of Clinical Services at Traditions HealthDirector of Clinical Services at Traditions Health
Ranisha MartinRanisha Martin
Hospice Scheduler at Traditions HealthHospice Scheduler at Traditions Health