Suzette Cruz
Round Table Pizza
Orland,CA
1
Language
1
Certification
12
years of professional experience
Dedicated supervisor with expertise in customer service, cash handling, food and beverage industry, and excelling in operations management and team leadership. Proven ability to lead teams and enhance customer experiences through effective communication and operational efficiency. Seeking to leverage extensive expertise to deliver exceptional service in a dynamic environment.
Work History
Supervisor
12 Years 1 Month- Supervised daily operations, led team members during shifts, ensured smooth workflow and team efficiency, inventory management, and customer service.
- Prepared and cooked pizzas according to established recipes and customer preferences, contributing to consistent product quality.
- Performed opening/closing duties including counting money in the register before/after shifts, ensuring financial accuracy.
- Utilized POS system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs, enhancing customer experience.
- Maintained high standards of quality control, achieving increased customer satisfaction.
Sales Consultant
1 Year 4 Months- Developed and maintained a strong client base through effective relationship building and regular follow-ups, resulting in increased sales.
- Conducted product demonstrations for potential clients to showcase key features and benefits, driving higher conversion rates.
- Served as a trusted advisor to clients by providing expert guidance on industry best practices and market trends, fostering long-term loyalty.
Barista
1 Year 11 Months- Prepared and served diverse coffee beverages, including espresso, cappuccino, latte, and cold brew, maintaining high quality standards.
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks, reducing wait time.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly, enhancing satisfaction.
Education
High School Diploma
Skills
Supervision experience
Customer service
Food preparation
Cash handling
Inventory control
Delivery driver
Social Media Marketing
Merchandising
Certification
- ServSafe Food Handler Certification, Round Table Pizza - February 2028
- Alcohol Beverage Control(ABC) License - February 2028
- Driver's License
Languages
English
Timeline
Sales Consultant
Pure Romance
08.2021 - 12.2022Read More
Barista
Starbucks
08.2019 - 07.2021Read More
Supervisor
Round Table Pizza
06.2014 - 07.2026Read More
North Valley High(Continuation)
High School Diploma
Read More