SHANICE EDWIN
MARGATE,USA
Summary
Motivated and people-focused Customer Service professional with 4+ years of experience handling high-volume interactions in fast-paced environments. Skilled in resolving customer issues with empathy, managing disputes, and leveraging strong communication and organizational skills to exceed performance targets. Adaptable, upbeat, and ready to bring value as a remote team player.
Overview
4
4
years of professional experience
Work History
Inbound Sales Professional
INFINITY SALES GROUP (ISG), BOCA RATON
06.2024 - Current
- Built and maintained strong relationships with new and existing customers to ensure repeat business and referrals.
- Delivered personalized solutions based on client needs to drive satisfaction and loyalty.
- Conducted market research to identify trends, competitor offerings, and customer preferences to refine pitch strategy.
- Created weekly/monthly sales reports and presented performance metrics to management.
Customer Service Analyst
SUNPASS (CAI), BOCA RATON
09.2021 - 06.2024
- Conduct thorough research and analysis on invoice disputes and determine the best course of action.
- Assist with coordinating and scheduling the daily activities of customer service.
- Assist and interact with customers to resolve complaints and questions related to documents and other enforcement activities.
- Achieved high customer retention rates with exceptional communication skills and a deep understanding of client needs.
Retail Sales Associate
POLO RALPH LAUREN, SUNRISE
10.2021 - 08.2023
- Motivated to drive their business day to day and achieve daily, weekly, and monthly sales goals.
- Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
- Engage in networking to start building a clientele.
- Process online orders and assist other employees with store pickup orders.
Retail Sales Associate
VANS OFF THE WALL, SUNRISE
08.2021 - 12.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Education
High School Diploma -
CORAL SPRINGS HIGH SCHOOL
CORAL SPRINGS, FL06.2021
Skills
- Customer Relationship Management
- Conflict Resolution & De-escalation
- High-Volume Call Handling
- Time Management & Prioritization
- Sales Support & Order Processing
- Remote Communication Tools (Zoom, Email, Chat)
- Data Entry & Documentation
- Team Collaboration & Independence
- Microsoft Excel & Word
ASSESSMENTS
- January 2020
- Basic Computer skills- Proficient
- Performing basic computer operations and troubleshooting common problems
- August 2020
- Customer Service - Proficient
- Delivered exceptional customer service by resolving inquiries and issues promptly and professionally resulting in increased customer satisfaction and repeat business.
Timeline
Inbound Sales Professional
INFINITY SALES GROUP (ISG), BOCA RATON
06.2024 - Current
Retail Sales Associate
POLO RALPH LAUREN, SUNRISE
10.2021 - 08.2023
Customer Service Analyst
SUNPASS (CAI), BOCA RATON
09.2021 - 06.2024
Retail Sales Associate
VANS OFF THE WALL, SUNRISE
08.2021 - 12.2022
High School Diploma -
CORAL SPRINGS HIGH SCHOOL
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