Suzette Davis
Mesa,AZ
Summary
Proven Patient Service Representative with a track record of excellence at HonorHealth, adept in HIPAA compliance and customer service. Skillfully managed patient inquiries, ensuring efficient appointment scheduling and accurate medical record handling. Demonstrated ability to maintain composure and professionalism in challenging situations, enhancing patient satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
HonorHealth
02.2008 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
General Studies -
Washington High School
Fremont, CA06.1974
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
Timeline
Patient Service Representative
HonorHealth
02.2008 - Current
General Studies -
Washington High School
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