SUZETTE DRAKE
Phlebotomist
Citrus Heights,CA
Summary
Gracious professional with a desire to deliver exceptional patient care.
Overview
26
26
years of professional experience
Work History
Phlebotomist / Patient Services Representative
Quest Diagnostics, Patient Services
Gold River, California
02.2022 - Current
- Deliver top-notch patient care by completing accurate and timely venipuncture.
- Maintain a patient satisfaction goal of 92%.
- Consistently earn PATOS bonus.
- Demonstrate critical thinking skills to solve challenges.
- Mentor and encourage new phlebotomists.
Field Services Director
Sales Quality Research Group
Tempe, AZ
01.2011 - 03.2020
- Interviewed, hired, trained and supervised teams of contractors to meet the market research needs of clients nationwide.
Service Quality Expert
Extra Eyes Nationwide, Inc
Orangevale, CA
01.2000 - 12.2010
- Established and maintained cooperative working relationships with contractors, vendors and clients; developed, monitored and managed projects to assess and subsequently increase client's service quality.
Education
Phlebotomy Training Specialists
Sacramento, CA2021
American River College
Sacramento, CA2017
Skills
- Caring
- Self-motivated
- Reliable
- Enthusiastic
References
Personal
- Dana Epstein - dana.epstein@sbcglobal.net (916)337-6466
- Celeste Radford - cradford63@live.com (541)508-8398
Professional
- Tara Franks - tfranks79@hotmail.com (916)792-6312
Timeline
Phlebotomist / Patient Services Representative
Quest Diagnostics, Patient Services
02.2022 - Current
Field Services Director
Sales Quality Research Group
01.2011 - 03.2020
Service Quality Expert
Extra Eyes Nationwide, Inc
01.2000 - 12.2010
Phlebotomy Training Specialists
American River College