Lidia Gonzalez
Highwood,Illinois
Summary
Flexible hard worker ready to learn and contribute to team success. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine
Deerfield, Illinois
05.2024 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
Senior Support Associate
Northshore University Health System
Highland Park, Illinois
08.2001 - 02.2024
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- I set up appointments for patients.
- Made CD's for patients as needed.
- Checked in patients as they arrived.
- Trained new employees.
Education
High School Diploma -
Wells High School
Chicago, IL06-1991
Skills
- Appointment Scheduling
- FLUENT IN Spanish
- Customer Service
- HIPAA Compliance
- Multitasking and Organization
- Caring
- Patient Registration
- Reliable
- Hardworker
- Team Player
Timeline
Patient Service Representative
Northwestern Medicine
05.2024 - Current
Senior Support Associate
Northshore University Health System
08.2001 - 02.2024
High School Diploma -
Wells High School