Summary
Overview
Work History
Education
Certification
Volunteer Experience
Timeline
Generic

Suzette Flores

Riverside

Summary

With over 6 years of experience as an Enrollment & Match Specialist/Utility Player in non-profit settings, I bring a strong foundation for careers in public service. Proficient in Spanish, I excel in creating impactful mentoring relationships and enhancing operational efficiency. My commitment to organizational goals and passion for giving back to the community drive my hands-on approach to assisting individuals in need.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Enrollment & Match Specialist/Utility Player

Big Brothers Big Sisters
06.2023 - Current
  • As an Enrollment and Match Specialist, I am instrumental in fostering meaningful mentoring partnerships between Bigs and Littles by meticulously matching volunteers with children through rigorous interview processes and assessments
  • I oversee the entire enrollment procedure, from processing applications to maintaining meticulous administrative records, ensuring efficiency and organization at every step
  • Collaborating closely with Match Support staff, I provide valuable insights and recommendations for training sessions and resource allocation, bolstering the support network for matches
  • Additionally, I excel in creating detailed reports for Child Protective Services, adhering to stringent standards in both English and Spanish to ensure the well-being of all involved.

Utility Player

Big Brothers Big Sisters
  • As a utility player within the agency, I've had the privilege of contributing to various departments, showcasing my versatility and adaptability
  • In my role with High School Bigs, I actively engaged high school students as mentors for elementary schoolers, conducting interviews, performing detailed assessments, and managing data entry tasks
  • I collaborated with schools such as Arlington High School, Valley View, Ramona High School, as well as others, fostering impactful mentoring relationships
  • Additionally, I played a key role in the College Bigs program, where I oversaw similar responsibilities and took charge of event coordination
  • This involved reaching out to institutions like CBU, UCR, La Sierra, and others to facilitate events connecting college students with high school mentees, further strengthening our mentoring initiatives.

Remote Bilingual Call Center Intake Specialist

GreenPath Financial Wellness
02.2023 - 06.2024
  • In my role at GreenPath, I handle initial inquiries from potential customers, explaining financial products and services, and setting up appointments or directing them to experts for further assistance
  • I maintain strict confidentiality, gather necessary information for credit reports, respond to client emails, and conduct outbound calls to engage prospective clients.

Assistant Soccer Coach

RUSH Soccer
04.2021 - 08.2023
  • In my role with RUSH, formerly known as California Royals, I am primarily responsible for ensuring that the girls, with a particular focus on the goalkeepers, experience well-rounded practice sessions
  • Additionally, I handle event planning, schedule coordination, and serve as the primary contact point during games or tournaments
  • Furthermore, I provide translation services as needed, facilitating effective communication between English and Spanish speakers.

Front Desk Lead for Disability Services

California Baptist University
08.2021 - 12.2021
  • Oversee staff, managed schedules, and acted as the primary contact for visitors and callers
  • I also facilitated accommodations for students with disabilities, proctored exams, and maintained communication with stakeholders to ensure a seamless experience
  • In my role at the Student Success office, I provided essential information to students and guests, directing them to appropriate facilities and offices as needed
  • Additionally, I managed email correspondence and responded to students regarding changes in office responses or transfers.

Customer Service Representative

Parkview Nursery
01.2018 - 08.2021
  • Managed the opening and closing of the store while greeting customers and assisted those in need as well as maintaining a clean environment
  • Resolved customer complaints and handled refunds
  • Operated cash register[s], stocked merchandise, and communicated with clients over the phone regarding deliveries, complaints, information, and over the phone purchases.

Education

Bachelor's Degree in Sociology -

California Baptist University
Riverside, CA
12.2022

Certification

  • HeartSaver First Aid CP AED
  • Fingerprint Rolling Certificate
  • California Child Abuse Mandated Reporter: General Training
  • Mental Health First Aid USA

Volunteer Experience

RUSH Soccer, Assistant Soccer Coach, Street, Riverside, CA, 04/01/21 - 08/01/23, In my role with RUSH, formerly known as California Royals, I am primarily responsible for ensuring that the girls, with a particular focus on the goalkeepers, experience well-rounded practice sessions. Additionally, I handle event planning, schedule coordination, and serve as the primary contact point during games or tournaments. Furthermore, I provide translation services as needed, facilitating effective communication between English and Spanish speakers.

Timeline

Enrollment & Match Specialist/Utility Player

Big Brothers Big Sisters
06.2023 - Current

Remote Bilingual Call Center Intake Specialist

GreenPath Financial Wellness
02.2023 - 06.2024

Front Desk Lead for Disability Services

California Baptist University
08.2021 - 12.2021

Assistant Soccer Coach

RUSH Soccer
04.2021 - 08.2023

Customer Service Representative

Parkview Nursery
01.2018 - 08.2021

Utility Player

Big Brothers Big Sisters

Bachelor's Degree in Sociology -

California Baptist University

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Suzette Flores