Suzette Holloway
Brooklyn,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title]position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Sales Area Manager Hardlines Dept.
Army Air Force Exchange Service, AAFES
10.2010 - 05.2014
- Supported team in daily operations and maintained high levels of customer satisfaction.
- Assisted in training new staff on operational procedures and safety protocols.
- Contributed to inventory management by tracking stock levels and reporting discrepancies.
- Implemented process improvements to enhance workflow efficiency and reduce downtime.
- Collaborated with cross-functional teams to address customer inquiries and resolve issues promptly.
- Engaged in performance assessments to identify areas for individual growth and development.
- Monitored compliance with company policies and standards in all operational activities.
- Prepared reports on operational performance, highlighting trends and potential areas for improvement.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Implemented systems and procedures to increase sales.
Sales Area Manager Softlines
Army Air Force Exchange Service AAFES
06.2010 - 10.2010
- Directed operational strategies to enhance efficiency across multiple retail locations.
- Managed inventory control systems to optimize stock levels and reduce losses.
- Developed training programs to improve staff performance and customer service standards.
- Coordinated cross-functional teams to implement new sales initiatives and promotional strategies.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Warehouse Worker Foreman
Army Air Force Exchange Service AAFES
03.2004 - 10.2010
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Maintained accurate inventory records using warehouse management software.
- Assisted in loading and unloading shipments, ensuring proper handling of goods.
- Conducted regular inspections of storage areas to ensure safety standards compliance.
- Monitored stock levels, reporting discrepancies to management for timely resolution.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Sales Store Checker
Defense Commissary Agency DECA
05.2004 - 11.2004
- Identified and resolved customer concerns promptly, enhancing overall shopping experience.
- Demonstrated adaptability by quickly learning new store procedures and product information to ensure a seamless customer experience.
- Facilitated smooth transactions by handling cash registers efficiently and accurately processing payments.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Food & Maritime Trades High School
New York, NYSkills
- Staff management
- Operations management
- Relationship building and management
- Team development
Timeline
Sales Area Manager Hardlines Dept.
Army Air Force Exchange Service, AAFES
10.2010 - 05.2014
Sales Area Manager Softlines
Army Air Force Exchange Service AAFES
06.2010 - 10.2010
Sales Store Checker
Defense Commissary Agency DECA
05.2004 - 11.2004
Warehouse Worker Foreman
Army Air Force Exchange Service AAFES
03.2004 - 10.2010
High School Diploma -
Food & Maritime Trades High School
Excellence, Proficiency, associate of the quarter
Excellence, Proficiency, and associate of the quarter is all for performance.
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