Suzette Johnson
College Park,MD
Summary
Committed Community Police Officer with background in fostering strong community relations and ensuring public safety. Strong skills include conflict resolution, crime prevention strategies, and crisis management. Proven ability to collaborate effectively with diverse groups and establish trust within the community. Impact made in previous roles includes reduced neighborhood crime rates through proactive policing methods and community engagement initiatives.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Defender One
Owings Mills, Maryland
06.2024 - Current
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Communicated effectively with team members while coordinating efforts during shifts.
- Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Adhered to company policies regarding access control procedures for visitors and guests and contractors.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Conducted security checks on personnel entering and exiting the premises.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Evaluated credentials of personnel and provided temporary badges to visitors.
Home Health Caregiver
Right at Home
Frederick, Maryland
04.2023 - 04.2024
- Provided respite care services for family members who need relief from caring for their ill relative.
- Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
- Provided emotional support to both patients and families during difficult times.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
- Transported clients to medical appointments or other destinations when necessary.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Documented care provided and submitted notes to supervisor.
Dispatcher/Collections
Jiffy Plumbing and Heating
Hyattsville, MD
01.2021 - 03.2023
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Reviewed aging report regularly to ensure timely collections.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
- Managed accounts receivable processes including invoicing and collections.
- Monitored the progress of collections activities regularly.
Community Servives
City Of Hyattsville
Hyattsville, MD
08.2018 - 09.2019
- Helped participants enjoy activities while ensuring adherence to protocol.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
Community Action Sergeant
City of Hyattsville Police Department
Hyattsville, MD
08.2015 - 07.2018
- Enforced laws related to juveniles by issuing citations or making arrests when appropriate.
- Maintained a visible presence in classrooms, hallways, and other areas on campus.
- Collaborated with teachers, administrators, counselors, parents and guardians, and other stakeholders to create safe learning environments for all students.
- Maintained records of disciplinary actions taken against students and submitted reports accordingly.
- Participated in community outreach programs designed to improve relations between the school district and local law enforcement agencies.
- Responded to emergency situations such as fights, medical issues, or suspicious activity.
- Facilitated communication between administration and families regarding school policies, procedures, or incidents involving their children.
- Assisted law enforcement agencies with investigations related to criminal activity on campus.
- Intervened when necessary to prevent potential conflicts from escalating into violence.
- Monitored student behavior and provided guidance as needed.
- Enforced truancy and delinquency regulations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Investigated reports of bullying and harassment among students.
- Promoted positive behaviors through education rather than punishment whenever possible.
- Conducted daily patrols of school grounds to ensure safety of students and faculty.
- Established positive relationships with students through mentorship programs.
Police Officer/Police Sergeant
Hyattsville City Police Department
Hyattsville, MD
07.1993 - 07.2018
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Provided testimony in court when necessary concerning investigations conducted.
- Responded to emergency calls for service and provided assistance as needed.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Educated youth groups about the dangers of drug abuse and gang violence.
- Prepared detailed reports on incidents and arrests made.
- Provided security at public events such as parades, concerts, or sporting events.
- Advised citizens on safety precautions and preventive measures against crime.
- Utilized various technologies including computers, cameras, and radar guns to complete job duties.
- Pursued fleeing suspects on foot and in varying terrain.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Interviewed witnesses involved in criminal investigations related to child abuse cases.
- Conducted in-depth interviews with victims of crime to collect evidence and information for criminal investigations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD06-1984
Skills
- Search and seizure
- Defensive strategies
- Evidence storage
- Grounds patrols
- Staff Monitoring
- Court appearances
- CCTV Monitoring
- Investigative skills
- Firearms proficiency
- Tactical training
- Conflict de-escalation
- Report Writing
- Incident documentation
- Radio communication
- Crime Prevention
- Vehicle patrol
- Arrest procedures
- Computer Skills
Accomplishments
- Certificate of Appreciation For Outstanding Service for the Teen Club 2018
- Community Services Officer of the Year (Hyattsville) 2017
- Unit Citation 2017
- Community Services Officer of the Year (Hyattsville) 2015
- Meritorious Service Award 2012
- Community Services Officer of the Year (Hyattsville) 2011
- Municipal Community Officer of the Year (Maryland Municipal Chiefs Association) 2011
- Southern Maryland Officer of the Year 2011
- Central Region of the U.S. Officer of the Year 2011
- National Runner up for Officer of the Year 2011
- Finalist for America's Most Wanted Officer of the Year 2011
- Community Services Officer of the Year (Hyattsville) 2005
- Community Services Officer of the Year (Hyattsville) 2003
- Community Services Officer of the Year (Maryland Municipal Chiefs Association) 2003
- Bronze Medal of Valor 2003
- Two Life Saving Medals 2003
- Distinguished Service Award 2002
Languages
English
Professional
Affiliations
- Coached High Scool Softball
- Coached/ played Volleyball
- Coached/played basketball
- Coached Baseball
Certification
- Adult/Child CPR/AED/First Aid 2024
- CPR/First Aid Instructor Certification 2018
- Child Abuse and Exploitation Training 2018
- Victim's Rights Training 2018
- Cultural Competence Training 2018
- People with (I/DD) in Law Enforcement Training 2018
- CPR and First Aid Training 2018
- National School Resource Supervison and Management Certification 2017
- National Advanced School Resource Officer Training 2016
- National Basic School Resource Officer Training 2016
- First Line Supervisor Training 2013
- Early Warming Systems/Managing Police Misconduct for Supervisors 2013
- Juvenile Homicide Boot Camp 2012
- Female Enforcers Training 2012
- Internal Affairs Investigations 2011
- Field Training Officers Certification 2010
- Combatting Major Crimes in Modern Times 2010
- COMPSTAT Training: Performance Management for Supervisors 2009
- COMPSTAT Training: Crime Analysis for COMPSTAT 2009
- Basic Investigations Course 2009
- Active Shooter Training 2007
- Facilitator Training 2005
- (CERT) Community Emergency Response Team Certification 2004
- Train the Trainer Certification 2004
- Commercial Crime Prevention Training 2004
- Residential Crime Prevention Training 2002
- Community Policing Academy 2000
References
References available upon request.
Timeline
Armed Security Officer
Defender One
06.2024 - Current
Home Health Caregiver
Right at Home
04.2023 - 04.2024
Dispatcher/Collections
Jiffy Plumbing and Heating
01.2021 - 03.2023
Community Servives
City Of Hyattsville
08.2018 - 09.2019
Community Action Sergeant
City of Hyattsville Police Department
08.2015 - 07.2018
Police Officer/Police Sergeant
Hyattsville City Police Department
07.1993 - 07.2018
High School Diploma -
Northwestern High School
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