Suzette Kendall
Norfolk,Virginia
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
22
22
years of professional experience
Work History
Intake Specialist
Sundstrom Clinical Services
10.2015 - Current
- Answered over 40 customer calls per day and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Maintained accurate, up-to-date client records for reliable reference and communications
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma
- Completed intake assessment forms and filed clients' charts
- Explained eligibility requirements, insurance benefits, payment methods during intake assessment
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Intake Specialist & Call Center Supervisor
First Transit Call Center
10.2001 - 12.2014
- Coached 25 employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Completed bi-weekly payroll for 25 employees.
- Assessed clients' needs and determined eligibility for intake services.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Provided support to social service clients in navigating available resources.
Education
Certificate - Medical Terminology
BCTI
Tacoma, WA10.1994
High School Diploma -
Mark Morris High School
Longview, WA06.1988
Skills
- Behavioral Skills Development
- Eligibility Reviews
- Patient Health Information Access
- Eligibility Requirements
- Client Screening
- Office Equipment Use
- Multi-Line Telephone Systems
- Patient Information
- Interdisciplinary Teamwork
- Intake Assessment
- Data Entry
- Edibility Review
Timeline
Intake Specialist
Sundstrom Clinical Services
10.2015 - Current
Intake Specialist & Call Center Supervisor
First Transit Call Center
10.2001 - 12.2014
Certificate - Medical Terminology
BCTI
High School Diploma -
Mark Morris High School
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