Suzette Lozano
Sacramento,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
21
21
years of professional experience
Work History
Security /Front Desk Receptionist
SRG Senior Resource Group
Sacramento, California
09.2016 - Current
- Respond to emergency calls from residents needing medical assistance.
- Monitored premises for safety concerns and unauthorized activity.
- Patrolled assigned areas and enforced site rules consistently.
- Coordinated with staff during emergencies and urgent situations.
- Communicated alerts using radio and phone systems.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Logged guest arrivals and maintained secure visitor records.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Answered incoming calls, redirected callers to appropriate personnel, and took messages.
- Scheduled tours and coordinated appointments for prospective residents.
- Assisted residents with questions, directions, and community information.
- Sorted mail, packages, and office deliveries for residents and staff.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Recorded and logged incidents, observations, and daily activity details for accurate reporting., observations, and daily activity details.
Security
Hank Fisher's Properties
Sacramento, California
04.2006 - 09.2016
- Implemented comprehensive security measures to safeguard against SQL injection, XSS, and other security vulnerabilities.
- Ensured compliance with security standards, policies and procedures.
- Identified, reported and resolved network security violations.
- Maintained network security by monitoring user access levels and enforcing security protocols.
- Provided direction and instruction to subordinate security guards on their duties, including patrolling premises and identifying potential security risks.
- Developed and maintained a comprehensive security manual as a reference for all security protocols and procedures.
- Followed proper security protocols for handling money.
- Respond to emergency calls from the residents in need of medical assistance.
- Assist with any after hours emergencies.
Education
Sacramento State Preparatory School
Sacramento, CASkills
- Emergency response
- Safety monitoring
- Visitor management
- Call management
- Appointment scheduling
- Package distribution
- Team coordination
- Problem Solving
Timeline
Security /Front Desk Receptionist
SRG Senior Resource Group
09.2016 - Current
Security
Hank Fisher's Properties
04.2006 - 09.2016
Sacramento State Preparatory School