Suzette M. González Castro
Wallingford,USA
Summary
Experienced Human Resources Assistant II at Amazon focused on enhancing employee engagement via strategic initiatives and workshops. Successfully led career advancement programs, achieving a 17.86% increase in enrollment. Strong skills in Microsoft Office and a proven ability to support diverse employee needs and encourage community participation.
Overview
15
15
years of professional experience
Work History
Human Resources Assistant II
Amazon
North Haven, Connecticut
02.2024 - Current
- Developing and Implementing HR strategies
- Franko Region IXT Monthly presenter.
- Prepare and distribute weekly installments to communicate HR updates and initiatives.
- Develop monthly engagement calendar, ensuring activities and events are scheduled and executed effectively.
- Facilitate quarterly workshops for Tier 1 associates to support learning, growth, and engagement.
- Deliver Tier 3 Development Series presentations to enhance leadership and career development opportunities.
- POC for Career Choice, guiding employees through education and career advancement programs with a 17.86% enrollment participation increase.
- PXT Site Community Ambassador, leading volunteer initiatives, donation drives, and community engagement activities.
- Create and distribute Rock Star Amazonian Certificates to recognize and celebrate outstanding employee contributions.
- Offer leadership support by advising and assisting managers with HR-related needs and employee relations matters.
- Guide associates through benefits enrollment, ensuring clarity and accessibility of resources.
- Support employees with all types of leaves of absence and accommodations, ensuring compliance and employee well-being.
- Assist immigrants and refugees with I-9 documentation, acting as an authorized agent for verification and compliance.
- Support learning trainer with Onboarding new hires.
Inkjet PG
Amazon
05.2022 - 02.2024
- Responsible for setting up, running, and troubleshooting two inkjet printers.
- Load and inspect digital files in the printer software before the print run.
- Check quality for jet outs, perforation and glue issues, and alignment.
Front Service Desk, Supervisor
Sears Holding Corp (Transformco)
San Juan
06.2010 - 10.2020
- Customer Service, Perform refund & price adjustments.
- Answer & assist customer’s phone calls.
- Process Western Union Money Transfers/Order sales.
- Supervise the cashier team at the checkout area.
Education
Human Resources Management
Southern New Hampshire University
New Hampshire, OH09-2025
Computer Programming
Southern New Hampshire University
USA09-2024
Bachelor's degree - teaching English as a Second Language, Elementary Level
Interamerican University of San German
San German, Puerto Rico05.2011
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Interpersonal skills
- Teamwork
- Leadership
- Ability to work under pressure
- Multitasking
- Vareo
- Lamination
- Cover (Titan)
- Electric Palette Pit
- Hoist
- Print Operator
Awards
- 12/01/22, Amazonian Rockstar
- 2023-2024, Several Top Percentile 1% - 10% in Productivity and Quality Certificates
- 2024-01-01, HMD Panorama cases champion
- 04/01/25, Contribution Spotlight
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
2022 December Amazonian Rockstar
2023- 2024 Several Top Percentile 1% - 10% in Productivity and Quality Certificates
2024 - Present HMD Panorama cases champion
2025 April Contribution Spotlight
Timeline
Human Resources Assistant II
Amazon
02.2024 - Current
Inkjet PG
Amazon
05.2022 - 02.2024
Front Service Desk, Supervisor
Sears Holding Corp (Transformco)
06.2010 - 10.2020
Human Resources Management
Southern New Hampshire University
Computer Programming
Southern New Hampshire University
Bachelor's degree - teaching English as a Second Language, Elementary Level
Interamerican University of San German
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