Suzette M Mathlage
Gibsonia,Pennsylvania
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
37
37
years of professional experience
Work History
CEO/Independent Contractor
AT HOME MONEY EARNERS,LLC
07.2013 - Current
- Virtual Call Center from home receiving/placing calls for various Infomercial products to Charity & Political calls.
- Contracted with Liveops.com for only six months and was promoted to Sales Pro which is a top position taking soft offer sales calls.
- Started contracting with Arise Virtual Solutions in 2013 to present. Serviced various clients such as Caribbean International & Carnival Cruise Lines assisting Travel Agents & Direct Guests with planning cruises, shore excursions, dining, entertainment, etc.
- Presently servicing Coach/Tapestry Platform with Arise. Assisting customers with placing Coach Retail and Coach Outlet items, from bags, shoes, clothing, jewelry to outerwear.
- Currently, I act as a "Chat Support Resource and Performance Facilitator for Coach, assisting both voice and digital agents in supporting customers with their needs. Such as: processing orders, locating packages, update return/refund information etc. I also communicate with the Escalations team on behalf of the agents as well.
- Previous "Quality Assurance Performance Facilitator" for Coach, previously oversaw a team of 28 customer service agents, actively monitoring their performance against established quality standards to ensure they consistently met client goals, while providing guidance and support to improve their processes, procedures, and overall practices to achieve optimal customer satisfaction.
Realtor
COLDWELL BANKER REAL ESTATE
03.2010 - 06.2014
- Advised and informed prospective clients on current market activities and conditions
- Compared recently sold area properties to determine competitive market prices
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
Table Games Dealer
THE RIVERS CASINO
03.2011 - 09.2012
- Dealing cards and monitoring players for compliance with casino policies and gaming commission regulations.
- Accurately calculating, winning and losing player bets.
- Customer Service was main priority.
Realtor
PRUDENTIAL PREFERRED REALTY
11.1994 - 11.2000
- Buyers Agent Accreditation.
- Relocation Specialist.
- Received the Prudential Preferred Realty's Bronze Award in 1997 for 1.4 million in closed sale volume.
Flight Attendant
Continental Airlines
02.1988 - 11.1988
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
Associate Degree - General Studies/Business
Community College of Beaver County
MonacaHigh School Diploma -
Beaver Area High School
Beaver, PASkills
- Customer service expert
- Energetic work attitude
- Strong organizational skills
- Adaptive team player
- Active listening skills
- Courteous demeanor
Accomplishments
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Sales
Interests
INTERESTS: Reading, Horseback Riding and Dancing.
Affiliations
Member of the Beaver County Association of Realtors; Member of the National Association of Realtors; Member of the Pennsylvania Association of Realtors
District Commissioner, Secretary and Treasurer of the Little Creek Pony
References
REFERENCES: Available upon request.
Timeline
CEO/Independent Contractor
AT HOME MONEY EARNERS,LLC
07.2013 - Current
Table Games Dealer
THE RIVERS CASINO
03.2011 - 09.2012
Realtor
COLDWELL BANKER REAL ESTATE
03.2010 - 06.2014
Realtor
PRUDENTIAL PREFERRED REALTY
11.1994 - 11.2000
Flight Attendant
Continental Airlines
02.1988 - 11.1988
Associate Degree - General Studies/Business
Community College of Beaver County
High School Diploma -
Beaver Area High School
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