Suzhen Zheng
Hyattsville,MD
Summary
Driven professional with extensive experience in customer service and management, notably at Asian Grille. Excelled in payment processing and fostering team agility, enhancing customer satisfaction and repeat business. Proven track record in mentoring for professional development and adept at conflict resolution, demonstrating both hard and soft skills essential for leadership roles.
Overview
14
14
years of professional experience
Work History
Cashier
Yum’s Restaurant
04.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
Assistant Manager
Top China
08.2018 - 02.2024
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Manager
Asian Grille
01.2011 - 01.2012
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Diploma -
Sylvania Northview High School
Sylvania, OHSkills
- Payment Processing
- Customer Assistance
- Cash Handling
- Payment Collection
- Customer Service
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Cashier
Yum’s Restaurant
04.2024 - Current
Assistant Manager
Top China
08.2018 - 02.2024
Manager
Asian Grille
01.2011 - 01.2012
Diploma -
Sylvania Northview High School
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