Suzie Mayas
Farmingdale
Summary
Dedicated professional with nearly 17 years of experience in customer service, community outreach, and enrollment assistance. Skilled in resolving client concerns, managing confidential information, and building relationships. Capable of effective communication and multitasking in fast-paced environments while ensuring service accuracy and compliance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Marketplace FE PHSP Facilitated Enrollment
Healthfirst
Long Island
10.2011 - 01.2026
- Met and exceeded enrollment goals through effective outreach, relationship-building and member education.
- Assisted thousands of individuals and families with enrollment, renewal and retention of health insurance coverage.
- Guided applicants through enrollment process, ensuring accurate completion of applications and collection of required documentation.
- Educated prospective and existing members on plan benefits, eligibility requirements, healthcare services, and coverage options.
- Developed partnerships with community organizations, healthcare providers, and local agencies to enhance enrollment initiatives and improve community access to health insurance.
- Maintained compliance with federal, states and company regulations, including HIPAA privacy requirements.
- Served as a knowledgeable resource on healthcare coverage changes, enrollment policies, and member benefits.
- conducted community outreach at health fairs, community centers, provider offices, and local events to increase awareness of available healthcare programs.
Patient Care Advocate
Recco Home Care
Hicksville
01.2009 - 09.2011
- Provided compassionate, client-centered service while advocating for patient needs and well-being.
- Coordinated home care services for clients and families to enhance care delivery.
- Engaged with clients, families, and staff to facilitate effective communication and support.
- Ensured compliance through accurate record-keeping and documentation management.
Education
Associate of Science - Banking And Finance
Borough of Manhattan Community College
New York, NY05-1991
Skills
- Compliance & Confidentiality
- Health Education
- Client Relations
- Customer Service
- Problem Solving
- Time Management
- Networking
Languages
English
Full Professional
French
Full Professional
Spanish
Professional
Certification
- New York State Health Insurance Producer License
Timeline
Marketplace FE PHSP Facilitated Enrollment
Healthfirst
10.2011 - 01.2026
Patient Care Advocate
Recco Home Care
01.2009 - 09.2011
Associate of Science - Banking And Finance
Borough of Manhattan Community College