FATOU WADE
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Facilitated Enrollment
New York Health and Hospials
07.2024 - Current
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Input accurate payment details and managed reports in [Software].
- Assessed applicant eligibility based on established criteria, providing fair opportunities for all prospective students.
- Reduced processing time by identifying bottlenecks in the workflow and implementing strategic solutions for improvement.
- Facilitated open lines of communication between departments to ensure seamless coordination during peak enrollment periods.
Operations Manager
Serrano Law Office
02.2022 - Current
- Prepared legal documents and filed them in court
- Maintained legal calendar, scheduling appointments and interviews and providing reminders of court appearances
- Handled sensitive and proprietary information with discretion and confidentiality
- Coordinated meetings between attorneys and clients regarding ongoing cases or new business opportunities
- Provided litigation case management to organize cases for court presentation
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
Personal Banker / Sales Leader/ Banking Compliance
Apple Bank For Savings
03.2020 - 12.2021
- Developed relationships with customers through timely follow-up, sound advice, and quality service
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings
- Maintained knowledge of bank products, services, policies, procedures, and regulations
- Assisted customers with loan applications and credit card requests
- Trained junior staff on proper banking procedures such as account opening processes
- Identified cross-selling opportunities and recommended banking products and services to customers
- Investigated complaints related to alleged violations of laws or regulations and provided recommendations for corrective action when necessary
- Reviewed and updated compliance policies, procedures and processes to ensure alignment with current regulations
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Lead Teller
Wells Fargo
10.2018 - 07.2019
- Provided exceptional customer service to customers, ensuring a positive banking experience
- Supervised and trained teller staff on operational procedures and policies
- Calculated teller cash drawers to identify overages and shortages
- Monitored teller staff performance to ensure high quality customer service was delivered consistently
Customer Service Representative
Bank of America
11.2017 - 08.2018
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
Education
Bachelor of Arts (B.A.) - legal studies
Hostos Community College
New York01.2026
Skills
- Banking Policies and Procedures
- Regulatory Compliance
- Interpretation abilities
- Cross-cultural understanding
- Client relations
- Bilingual communication
- Attorney Support
- Litigation Support
- File Organization
- Performance Management
References
References available upon request
Timeline
Facilitated Enrollment
New York Health and Hospials
07.2024 - Current
Operations Manager
Serrano Law Office
02.2022 - Current
Personal Banker / Sales Leader/ Banking Compliance
Apple Bank For Savings
03.2020 - 12.2021
Lead Teller
Wells Fargo
10.2018 - 07.2019
Customer Service Representative
Bank of America
11.2017 - 08.2018
Bachelor of Arts (B.A.) - legal studies
Hostos Community College
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