Sharon Pilarski
Lancaster,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker.
I have been employed part time at Lord and Taylor, Casual Corner, Carin Charles
Overview
44
44
years of professional experience
Work History
Director of Facilitated Enrollment
Fidelis Care New York
Buffalo, NY
10.2006 - 02.2018
- Managed two audit teams, one in Buffalo and one in N
- I was hired to bring up the quality rate of the company statewide and was instrumentals in helping the organization to achieve a Number one rating among insurance companies
- Mentored and evaluated staff
- Cultivated relationships with all counties in NYS
- Guided and motivated staff to drive maximum performance.
- Cultivated and maintained relationships to promote positive work culture.
- Recruited, hired, and trained employees on operations and performance expectations.
Head Social Welfare Examiner
Erie County Department of Social Services
Buffalo, NY
05.1974 - 09.2006
- Researched, analyzed, and interpreted relevant state and federal laws and regulations regarding social welfare services.
- Facilitated group meetings among applicants seeking benefits from government programs.
- Evaluated applications for benefits according to established guidelines, policies, and procedures.
- Maintained and developed community relationships to support various client referrals.
- Monitored compliance with deadlines related to benefit applications or renewals.
- Analyzed applicants' financial records to determine eligibility for benefits.
- I managed a Community office for 9 years. My staff included Examiners, Child Support Workers, Employment workers, Services staff and supporting clerical staff.
Education
Master of Science - Human Service Management
SUNY Buffalo State
Buffalo, NY08-1994
Bachelor of Arts - Sociology
State University of New York At Buffalo
Buffalo, NY02-1972
Skills
- Customer Relations
- Flexible and Adaptable
- Quality Assurance
- Networking
- Dependable and Responsible
- Multitasking
Timeline
Director of Facilitated Enrollment
Fidelis Care New York
10.2006 - 02.2018
Head Social Welfare Examiner
Erie County Department of Social Services
05.1974 - 09.2006
Master of Science - Human Service Management
SUNY Buffalo State
Bachelor of Arts - Sociology
State University of New York At Buffalo
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