Suzie McCalmant-Garcia
Professional Support Intern
Moriarty,New Mexico
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring high levels of customer satisfaction and loyalty. Collaborative team player adept at adapting to changing needs and consistently achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
30
30
years of professional experience
Work History
CASAA Student Employee
University of New Mexico
Albuquerque, NM
02.2024 - Current
- Assisted with administrative tasks, supporting efficient departmental operations.
- Designed flyers and posters to advertise study events, boosting participation.
- Supported office administration tasks for seamless operation of staff services.
- Assisted in data entry to maintain accurate study records and streamline administrative processes.
- Assisted research projects with data collection and analysis to support program inquiries.
- Maintained confidentiality of study information, adhering to university policies and regulations.
- Assisted office guests with finding correct personnel and rooms for appointments and inquiries.
- Worked efficiently to handle routine office needs and important tasks for special projects.
- Implemented time management techniques to complete tasks efficiently and meet deadlines consistently.
- Ran errands, dropped off packages and picked up supplies for office staff.
Grad Programs Coordinator
University of New Mexico
Albuquerque, NM
03.2017 - 05.2022
- Managed logistics for events, ensuring seamless execution and student satisfaction.
- Fostered collaboration among students and faculty by organizing and facilitating regular updates.
- Collaborated with leadership to prioritize tasks and align them with organizational objectives.
- Entered data, generated reports, and produced tracking documents.
- Enhanced student satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Ensured smooth operations by maintaining accurate records and documentation.
- Supported team goals by tracking progress and identifying areas for improvement.
- Enhanced student satisfaction by promptly addressing concerns and providing solutions.
- Oversaw the administration of student comprehensive exams each semester and managed the submission to faculty for evaluation.
- Performed assigned duties with flexibility, supporting the dynamic needs of the graduate programs department.
Sr./Degree Audit Analyst
University of New Mexico
Albuquerque, NM
10.2007 - 03.2017
- Improved accuracy by conducting thorough audits and identifying discrepancies.
- Enhanced reporting efficiency with detailed audit findings.
- Reduced errors, reviewing and verifying student records.
- Prepared audit reports to communicate findings and recommendations.
- Collaborated with departments to address audit findings and implement corrective actions.
- Ensured alignment between curriculum objectives, instructional strategies, and assessments, leading to clearer expectations for students and improved outcomes.
- Supported diverse learning styles with multimodal instructional materials, including video tutorials, written guides, and interactive quizzes.
- Collaborated with IT experts to develop accurate and comprehensive course content.
- Fostered a collaborative work environment that encouraged open communication between cross-functional teams for better overall product quality.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards for course development deliverables.
- Evaluated curriculum effectiveness through learner feedback, making necessary adjustments for continuous improvement.
- Collaborated with administrators to determine course objectives.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
Intern, School Program
Federal Aviation Administration
Albuquerque, NM
04.2004 - 10.2007
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Maintained payroll information for 13 managers by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
Administrative Assistant I
University of New Mexico
Los Lunas, New Mexico
10.2002 - 04.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained student payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Completed assigned duties to ensure seamless mail handling processes.
Education
Master of Arts - Special Education
The University of New Mexico
Albuquerque, NM05.2027
Master of Arts - Organization, Information and Learning Sciences (OILS)
The University of New Mexico
Albuquerque, NM12.2024
BA - University Studies, Cultural and Human Development
The University of New Mexico
Albuquerque, NM05.2006
Associate of Arts - Elementary Education
The University of New Mexico Valencia Campus
Los Lunas, NM12.2004
Skills
- Eligibility determination
- Research
- MS Suite
- Zoom & MS Teams
- Banner & Lobotrax trained
- Time management
- Project coordination
- Data management
- Research assistance
- Office administration
- Problem solving
- Multitasking abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CASAA Student Employee
University of New Mexico
02.2024 - Current
Grad Programs Coordinator
University of New Mexico
03.2017 - 05.2022
Sr./Degree Audit Analyst
University of New Mexico
10.2007 - 03.2017
Intern, School Program
Federal Aviation Administration
04.2004 - 10.2007
Administrative Assistant I
University of New Mexico
10.2002 - 04.2004
Master of Arts - Special Education
The University of New Mexico
Master of Arts - Organization, Information and Learning Sciences (OILS)
The University of New Mexico
BA - University Studies, Cultural and Human Development
The University of New Mexico
Associate of Arts - Elementary Education
The University of New Mexico Valencia Campus