William Dunson
Westminster,CO
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements. Broad skills in maintenance of experience working in demanding, deadline-driven environments.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Technician II
Beacon Communications
Littleton, CO
02.2022 - 07.2022
- Determined maintenance requirements and assigned repairs to qualified employees.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Completed job reports and logs immediately following service calls.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Applied critical thinking and research to address complex issues.
- Drafted preventive maintenance schedule to support equipment longevity.
- Maintained compliance with regulatory standards and safety requirements.
Technician
Outsource Employee Services
Denver, CO
04.2017 - 02.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Addressed routine equipment maintenance according to established schedule.
- Completed job reports and logs immediately following service calls.
- Applied critical thinking and research to address complex issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Slot Technician
Reserve Casino
Central City, CO
03.2013 - 01.2022
- Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Preserved safe and clean gaming floor to protect customers and business interests.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
Produce Stocker
Walmart
Westminster, CO
06.2012 - 03.2013
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Took on customer service duties
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Greeted customers and directed to requested products.
Slot Technician
Riviera Casino
Black Hawk, CO
06.2003 - 04.2011
- Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Conducted routine inspections to verify compliance with gaming control.
Education
Associate of Applied Science - Electronics
Front Range Community College
Westminster 04.1985 - 09.1987
Skills
Installation and repair specialist
Skilled with ladders and scaffolds
National Electrical Code knowledge
Hand and power tools
Soldering skills
Mechanical troubleshooting
Forklift Operations
Refrences
Shane McGaughey- (720)-841-8780
Corey Zeborsky- (720)-365-7111
Scott Brezinszy- (303)-552-8743
Timeline
Technician II
Beacon Communications
02.2022 - 07.2022
Technician
Outsource Employee Services
04.2017 - 02.2022
Slot Technician
Reserve Casino
03.2013 - 01.2022
Produce Stocker
Walmart
06.2012 - 03.2013
Slot Technician
Riviera Casino
06.2003 - 04.2011
Associate of Applied Science - Electronics
Front Range Community College
04.1985 - 09.1987