Suzy Lobo
Union,NJ
Summary
Detail oriented professional with 25+ extensive processing and customer service experience in lending industry. Seeking a full-time position where I can utilize my education, skills and experience to provide excellent service and enhance company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head of Processing
NorthStar Funding - Broker
04.2023 - 08.2023
- Knowledge of different guidelines
- Review applications and determine remaining items needed prior to approval
- Collect conditions and documentation from applicants
- Maintained high levels of customer service while assisting with all questions and concerns from borrowers, lender, real estate agent, title agent, mortgage consultant and attorneys
- Coordinated closings through preparation of closing packages and proper communication with all parties involved
- Verified all data given by the clients to process the client's mortgage loan
- Calculating and updating of income
- Ordered property appraisals, title and verifications
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Key Results: Closed loans in a timely manner
- DSCR, Non-QM, conv/ FHA/ VA
- Condo / Co-op
Sr. Processor
Finance of America Mortgage FAM – Remote
09.2018 - 11.2022
- Accountability to insure loans are underwritten to investor guidelines
- Comply with applicable state and federal laws
- Review documentation for completeness and accuracy
- Ensure conditions, red flags and validation or no misrepresentation have been addressed
- Process to FNMA and Freddie Mac guidelines
- Process FHA Mortgages and Streamline Refinances inclusive of 203K programs
- Effectively communicate with borrowers, realtors, attorneys and investors
- Closing disclosures and balancing funds to close
- Discuss discrepancies with proper management
- High degree of accuracy
- Quality control / compliance
- High degree of confidentiality
- Streamlined processing procedures by implementing new software tools, increasing overall team efficiency.
- Managed high-volume workloads for timely and accurate completion of loan applications.
- Increased customer satisfaction by promptly addressing concerns and providing clear communication throughout the application process.
- Collaborated with underwriters and loan officers to ensure smooth transactions, resulting in reduced closing times.
Sr. Processor
Greenway Mortgage Funding Corp – Remote
09.2015 - 09.2018
Education
Bachelor of Arts - Business Administration And Management
CIB
05.1996
Skills
- RISK ASSESSMENT
- Attention to Detail
- Analytical and Critical Thinking
- Supervision and leadership
- MICROSOFT OFFICE
- CREDIT - Fraud Guard
- CASH FLOW ANALYSIS
- ACCOUNT SERVICING
- LENDING QB/ BYTE / DOCVELOCITY
Languages
English
Portuguese
Certification
NJ Signing Notary
Timeline
Head of Processing
NorthStar Funding - Broker
04.2023 - 08.2023
Sr. Processor
Finance of America Mortgage FAM – Remote
09.2018 - 11.2022
Sr. Processor
Greenway Mortgage Funding Corp – Remote
09.2015 - 09.2018
Bachelor of Arts - Business Administration And Management
CIB
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