Suzy Lorenzato
Spanish Fort,AL
Summary
Accomplished Branch Operations Manager with a track record of enhancing operational efficiency and maintaining regulatory compliance. Recognized for strong cash handling accuracy and employee training, contributing to improved customer experiences.
Overview
9
9
years of professional experience
Work History
Branch Operations Manager
Cadence / Huntington Bank
Spanish Fort, AL
06.2021 - Current
- Streamlined branch operations by implementing process improvements to enhance customer service efficiency.
- Oversaw compliance with regulatory requirements, ensuring accurate documentation and risk management practices.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Maintained friendly and professional customer interactions.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Head Cashier
Lowes Home Improvment
Daphne, AL
06.2017 - 06.2021
- Supervised cash handling procedures, ensuring compliance with company policies and accuracy in transactions.
- Trained and mentored new cashiers on operational processes and customer service standards.
- Optimized checkout workflows to reduce wait times and enhance customer satisfaction.
- Implemented inventory control measures, minimizing discrepancies and improving stock management.
- Developed staff scheduling strategies to ensure adequate coverage during peak hours.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Piedmont High School
Santa Clara, CASkills
- Opening and closing procedures
- Employee development
- Location auditing
- Safety protocol
- Cash shipment
- Team player
- Customer relationships
- Accounts payable
- Excellent time management skills
- Banking
Languages
Spanish
Limited Working
Timeline
Branch Operations Manager
Cadence / Huntington Bank
06.2021 - Current
Head Cashier
Lowes Home Improvment
06.2017 - 06.2021
High School Diploma -
Piedmont High School