Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Susan Heape

Susan Heape

Belvidere,IL

Summary

Ambitious Certified Nursing Assistant possessing limited experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Also possessing the ability to create strong patient rapport in order to provide quality care.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

CNA

Shiftkey
Rockford, IL
07.2023 - Current
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Documented patient information and care ofactivities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Driver

Lyft
Rockford, IL
06.2023 - Current
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Public Game Server Administrator

Badscape Servers, LLC
Belvidere, IL
01.2011 - 12.2021
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Monitored system performance and responded to alerts.
  • Maintained applications to keep software current with necessary software updates and upgrades.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Prioritized software functional tests and simultaneously managed multiple projects.
  • Consulted with clients to align future software development with customer priorities.
  • Understood administrative and clerical procedures and systems such as word processing software and electronic files and records.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.

Education

No Degree - Certified Nursing Assistant

First Step
Broken Arrow
07.2023

Major Change - Fine Arts

Elgin Community College
Elgin, IL

Associates - Applied Psychology

University of Phoenix - Online Campus
Belvidere, IL
05.2024

High School Diploma -

Larkin High School
Elgin, IL
05.2000

Bachelor of Science - Social Work

University of Phoenix
Tempe, AZ
2023.06 - 2025.12

Skills

  • Typing 90 wpm at 98% Accuracy
  • Fluent in Spanish
  • Housekeeping
  • Problem-Solving
  • Clerical Support
  • Active Listening
  • Meal planning and preparation
  • Infant, toddler and preschool curricula
  • Schedule creation and maintenance
  • Non-smoker
  • Excellent driving record
  • Behavior management techniques

Certification

  • Spanish for Successful Communication in Healthcare Settings
  • Foundations of Career Navigating & Coaching
  • Food Handler Safety Certification - Tulsa Health Department
  • Red Cross CPR/First-Aid/AED - Infant, Child, Adult
  • Safe Sleep Ambassador
  • Certified Notary Signing Agent - Commission:23006990 - Exp: 05/22/2027
  • 60% Credits towards my Bachelor of Science in Social Work

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working
French
Elementary

Timeline

CNA

Shiftkey
07.2023 - Current

Driver

Lyft
06.2023 - Current

Bachelor of Science - Social Work

University of Phoenix
2023.06 - 2025.12

Public Game Server Administrator

Badscape Servers, LLC
01.2011 - 12.2021

No Degree - Certified Nursing Assistant

First Step

Major Change - Fine Arts

Elgin Community College

Associates - Applied Psychology

University of Phoenix - Online Campus

High School Diploma -

Larkin High School

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Susan Heape