Communicative administrative professional with over 4 years of office experience, specializing in customer relations, scheduling, and database management. Known for being efficient, detailed, and organized when supporting managerial staff. Fast and accurate typist who quickly learns new software and processes to streamline operations and improve team efficiency. Proven track record within the healthcare and hospitality industries.
Work History
Member Experience Team
1 Year 8 Months
FareRX | 2024.12 - Current
Communicates with members and other healthcare professionals via RingCentral with strict adherence to HIPAA and FWA guidelines
Organizes and maintains a large database of member information in google sheets
Responsible for new member acquisition, calling 40-80 potential members and enrolling 5-10 members per day
Coordinates complex schedules for members and delivery drivers
Addresses and solves all member issues, including dietary needs and logistical concerns
Supports managerial staff by communicating on their behalf and alleviating workload
Has improved the quality of recipe cards and food presentation by transcribing and analyzing customer feedback
Known as someone that can fulfill multiple roles as-needed
Receptionist
2 Years 3 Months
Apple Hostels of Philadelphia | 2022.08 - 2024.11
Greeted and assisted 15-35 guests per 8 hour shift
Scheduled stays and processed payments
Maintained a safe environment by screening new arrivals and resolving conflicts
Ensured a clean and comfortable space for guests and employees
Professional Musician/educator
Self-employeed | 2012 - 2022
Performed, recorded, and toured with well known artists across the globe, building excellent teamwork and workflow flexibility skills
Taught music both privately and in group settings. Responsible for lesson planning, scheduling, and bookkeeping
Education
Bachelor of Arts - Trumpet
Manhattan School of Music | New York City, NY | 2016
Member Experience / Reservations Team Member at Hilton Grand Vacations (HGV)Member Experience / Reservations Team Member at Hilton Grand Vacations (HGV)
Team Member (School Service Team/Work Experience) at Marrickville High SchoolTeam Member (School Service Team/Work Experience) at Marrickville High School