Suzzanne Rafols
Schumacher Clinical Partners
KANSAS City,KS
Skills
Data analysis
Effective healthcare communication
Patient advocacy
Experience in multiple specialties
Critical thinking
Adaptability to changing priorities
Independent and team collaboration
Multitasking in fast-paced environment
Multitasking in dynamic environment
Summary
Strategic healthcare professional with 14+ years of clinical, managerial, and educational experience. Combines clinical expertise with data analytics to enhance quality measures and patient outcomes. Identifies and implements innovative quality improvement initiatives to elevate care standards and ensure regulatory compliance.
Work History
Clinical Performance Advisor
- Optimized processes by monitoring onsite operations, tracking KPIs like length of stay (LOS) and readmission rates, and recommending efficiency strategies.
- Facilitated communication between hospital administration, care teams, physicians, and corporate healthcare partners to enhance collaboration.
- Process & Workflow Optimization: Monitor onsite operations, track key performance indicators (KPIs) like length of stay (LOS) and readmission rates, and recommend efficiency strategies.
- Analyzed performance metrics to identify operational trends and service recovery needs, driving targeted clinical improvements.
Clinical Nurse Liaison/Marketing Team
- Established and nurtured referral relationships with case managers, discharge planners, and physicians in assigned hospitals to enhance patient access to hospice services. Educated and supported patients and families on hospice and palliative care options, ensuring informed decision-making and improved patient experiences. Evaluated and admitted hospice acute care clients, facilitating timely access to necessary services and care.
- Coordinated hospice referrals, verifying eligibility and routing patients to appropriate care pathways.
- Educated families and facility staff on palliative services, goals of care, and admission process.
- Collaborated with physicians, social workers, and case managers to align patient plans with hospice criteria.
Administrator/DON
- Directed and oversaw hospice programs, ensuring compliance with company guidelines. Administered and maintained quality assurance, infection control, and environmental policies as directed by upper management. Developed hospice-related education programs and mentored staff, facilitating onboarding for new employees. All other duties as appropriate and as needed for the functioning of the Hospice company.
- Coordinated patient admissions, ensuring accurate intake documentation and timely referral processing.
- Maintained confidential records and updated charts in compliance with hospice documentation standards.
- Scheduled visits and appointments for interdisciplinary care teams, supporting consistent patient service.
Clinical Nurse Liaison
- Established and nurtured referral relationships with case managers, discharge planners, and physicians in assigned hospitals. Educated and supported patients and families on hospice and palliative care services, enhancing understanding and access to resources. Evaluated and admitted hospice acute care clients, ensuring timely and appropriate care delivery.
- Assessed patient eligibility for hospice services and guided families through admission process.
- Coordinated referrals with hospital discharge planners, physicians, and interdisciplinary care teams.
- Educated patients and caregivers on hospice philosophy, services, and care expectations.
Hospice Nurse Case Manager
- Managed the day-to-day outpatient home care of hospice patients.
- Assessed hospice patients’ physical, psychosocial, and spiritual needs to guide individualized care plans.
- Coordinated interdisciplinary team communication to align nursing, social work, and physician interventions.
- Documented patient visits, symptom changes, and care updates accurately in electronic medical records.
Behavioral Health Nurse
- Provided daily care for inpatient behavioral health patients in acute care setting, ensuring safety and support for optimal recovery.
- Completed behavioral health assessments and prioritized nursing interventions for acute psychiatric needs.
- Implemented individualized care plans supporting safety, stabilization, and therapeutic recovery goals.
- Administered psychotropic medications and monitored responses for adverse effects or behavioral changes.
Dialysis Registered Nurse
- Managed chronic care for dialysis patients.
- Assessed dialysis patients before, during, and after treatments to identify complications and care needs.
- Initiated hemodialysis treatments and monitored vascular access, vital signs, and treatment tolerance.
- Administered prescribed medications and adjusted care per physician orders and patient responses.
Emergency Room Nurse
- Management of the Trauma/Emergency room patient in a Level 1 Trauma Facility
- Performed rapid triage for emergency patients, prioritizing care based on acuity and presenting symptoms.
- Administered medications, IV therapies, and treatments while monitoring patient response and safety.
- Documented assessments, interventions, and outcomes in electronic health records with accuracy.
Behavioral Health Nurse
- Management of the acute needs of inpatient behavioral health patients
- Performed behavioral health assessments to identify patient needs and support individualized care plans.
- Administered medications and monitored responses for safety, effectiveness, and adverse reactions.
- Implemented de-escalation techniques to reduce agitation and maintain therapeutic milieu.
Education
Associate's Degree - Nursing
- Nursing prerequisites
High School Diploma
Additional Relevant Skills/training- 10+ years managing multi doctor dental practice prior to Nursing school
Timeline
Clinical Performance Advisor
Schumacher Clinical Partners
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Clinical Nurse Liaison/Marketing Team
Kansas City Hospice and Palliative Care
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Administrator/DON
Harbor Hospice
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Clinical Nurse Liaison
Crossroads Hospice
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Hospice Nurse Case Manager
Great Lakes Caring/Elara Caring
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Behavioral Health Nurse
Shawnee Mission Medical Center
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Dialysis Registered Nurse
Fresenius Dialysis
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Emergency Room Nurse
Research Medical Center
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Behavioral Health Nurse
Virginia Hospital Center
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Johnson County Community College
from Nursing prerequisites
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Sumner Academy of Arts and Science
High School Diploma
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Concorde College
Associate's Degree from Nursing
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