S'Vari Becton
Greensboro,NC
Summary
Friendly and empathetic communicator with passion for helping others. Possesses foundational knowledge in customer service best practices and problem-solving, combined with excellent interpersonal and conflict resolution skills. Dedicated to making positive impact by ensuring customer satisfaction and fostering lasting relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
A1A Service Advocate
CVS HEALTH CORPORATION
High Point, NC
01.2025 - Current
- Resolved customer inquiries and concerns effectively, ensuring high satisfaction levels.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
- Documented calls accurately, maintaining organized records for future reference or escalation purposes if needed.
- Managed high call volumes while maintaining quality service standards and positive customer interactions.
Security Operations Coordinator Supervisor
Allied Universal Security Services
Greensboro, North Carolina
01.2024 - 12.2025
- Exercise supervisory authority over a team of subordinate staff. Supervise, monitor performance and provide direction to employees. Assign and evaluate work.
- Oversee facility communication centers, entry control, and response to alarm activations, intrusions, or escapes. Lead investigations into injuries, complaints, and violations.
- Develop, provide, and assign safety training programs for facility employees, community partners, and visitors.
- Develop incident reports and maintain report files.
- Develop and maintain transporting schedules.
Savings Specialist
Alorica
Greensboro, North Carolina
05.2023 - 02.2024
- Maintained accurate records of customer interactions and feedback.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Responded quickly to customer inquiries, needs and problems.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Processed customer account changes with proprietary software.
- Consulted with customers regarding needs and addressed concerns.
Machine Operator/Material Handler
Lotus Bakeries North America
Mebane, North Carolina
04.2023 - 12.2023
- Troubleshoot malfunctions in equipment or processes.
- Record production information such as quantities produced and materials used on daily logs.
- Assist with the start-up of the packaging machines and the change over to a new format.
- Inspection tasks & registration.
- Pallet Jack/ forklift operation.
- Operation of shrink wrap machine.
- Insight in equipment operation and mechanical components.
- Perform small technical interventions upon malfunction.
Education
Bachelor of Science - Landscape Architecture
North Carolina A & T State University
Greensboro, NCHigh School Diploma -
James Madison High School
Norcross, GA06-2010
Skills
- Microsoft Excel, Word
- Scheduling
- Active Listening
- Inbound and Outbound Calling
- Forklift
- Customer service background
- Complex Problem-solving
- Supervisor
- Team Development
- Policy Enforcement
- Staff Discipline
- Training and mentoring
Certification
- Licensed Cosmetologist
- Guard Card
- Drivers license
Education and Training
true,other,other
Timeline
A1A Service Advocate
CVS HEALTH CORPORATION
01.2025 - Current
Security Operations Coordinator Supervisor
Allied Universal Security Services
01.2024 - 12.2025
Savings Specialist
Alorica
05.2023 - 02.2024
Machine Operator/Material Handler
Lotus Bakeries North America
04.2023 - 12.2023
High School Diploma -
James Madison High School
Bachelor of Science - Landscape Architecture
North Carolina A & T State University