Svea Karlsson
Lakewood
Summary
Experienced in healthcare coordination and team leadership, with a proven track record of improving communication and patient satisfaction through the development of efficient systems. Skilled in relationship building, multitasking, and navigating healthcare technologies. Eager to leverage expertise in a new role to enhance operational processes and patient care outcomes.
Overview
17
17
years of professional experience
Work History
Lead Hospital Liaison
Aurora Mental Health & Recovery
12.2024 - Current
- Streamlined training materials for Hospital Liaison team and completed training for new hires as well as onboarding.
- Navigate various software programs including appointment scheduling, electronic health records, and insurance verification systems.
- Participate in department meetings to discuss process improvements and share best practices.
- Facilitated communication between hopspitals and community resources to enhance patient care.
- Maintained relationships with stakeholders as well as streamlined best practice to generate referrals.
Hospital Liaison
Aurora Mental Health & Recovery
10.2022 - Current
- Coordinate care across various departments within hospitals, ensuring seamless transitions between different stages of treatment.
- Increased efficiency of information exchange between hospitals by developing and maintaining relationships with key personnel at partnering institutions.
- Developed and maintained comprehensive patient databases to track care milestones and ensure continuity throughout the healthcare journey.
- Implemented process improvements within the hospital liaison role that led to increased efficiency, improved communication flow, and enhanced overall patient satisfaction during their medical encounters.
Admissions Coordinator
All Points North
10.2021 - 07.2022
- Implemented strategic plans and initiatives to achieve enrollment objectives.
- Gathered completed applications and supporting documentation to compile application portfolios.
- Prepared detailed reports summarizing admission trends and key metrics.
- Coordinated admissions processes, ensuring compliance with institutional policies and regulations.
Behavioral Health Specialist
UCHealth
09.2020 - 09.2021
- Worked with EPIC as our EMR system.
- Implemented Asana as a means of organizing our workload and created new workflows for projects.
- Used Salesforce and Recovery Trek to complete assessments.
- Attended weekly team meetings to discuss cases and collaborate on strategies for client success.
- Provided crisis intervention services to clients in need of immediate support or stabilization.
Residential Coordinator
Sample Supports
07.2018 - 07.2020
- Oversaw Residential homes to ensure rules and regulations were being followed as well as managing a team of Direct Care Professionals.
- Completed redetermination packets for clients who had Medicaid.
- Conducted interdisciplinary team meetings as a way to ensure all stakeholders were working together.
- Actively participated in case reviews, interagency meetings, and other collaborative efforts related to client care.
Direct Support Professional
Sample Supports
01.2018 - 07.2018
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
- Maintained accurate records of client data including incident reports, progress notes, treatment plans.
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
Direct Care Staff
J and J Holmes, Inc
08.2009 - 10.2017
- Worked with children and adults in a group home setting.
- Implemented behavior plans that used positive reinforcement as well as person centered and trauma informed approaches.
- Administered medication.
- Maintained accurate documentation of client progress, noting changes in behavior or health status as needed.
Corporate Trainer
J and J Holmes, Inc
01.2014 - 01.2017
- Provided education to our employees surrounding crisis intervention.
- Provided on-site training at all of our locations.
- Conducted regular assessments of employees' performance to identify areas of improvement and provide individualized feedback.
- Interfaced with leadership and other stakeholders to evaluate employee development needs and impact and efficacy of training programs.
- Identified opportunities for process improvements by evaluating current methods and recommending alternatives based on industry trends.
Lead Crisis Team Member
J and J Holmes, Inc
01.2010 - 01.2014
- De-escalated situations by the use of verbal redirection and physical Therapeutic Intervention when required.
- Worked successfully with other co-workers during escalated situations.
- Provided support to team members to ensure all goals were met in a timely manner.
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
- Maintained knowledge of company policies and procedures to promote productivity and safety.
Education
Bachelor of Arts - Psychology
Metropolitan State University
Saint Paul, MN05-2016
Bachelor of Arts - Psychology
St Cloud State University
05-2014
Skills
- Problem-solving
- Team leadership
- Electronic health records
- Relationship building
- Insurance verification
- Team collaboration
- Customer service
- Healthcare systems
- Multitasking and organization
AWARDS
Employee of the Year 2017
Employee of the year 2017
Demonstrated exceptional leadership skills, teamwork, client advocacy, and organization.
Timeline
Lead Hospital Liaison
Aurora Mental Health & Recovery
12.2024 - Current
Hospital Liaison
Aurora Mental Health & Recovery
10.2022 - Current
Admissions Coordinator
All Points North
10.2021 - 07.2022
Behavioral Health Specialist
UCHealth
09.2020 - 09.2021
Residential Coordinator
Sample Supports
07.2018 - 07.2020
Direct Support Professional
Sample Supports
01.2018 - 07.2018
Corporate Trainer
J and J Holmes, Inc
01.2014 - 01.2017
Lead Crisis Team Member
J and J Holmes, Inc
01.2010 - 01.2014
Direct Care Staff
J and J Holmes, Inc
08.2009 - 10.2017
Bachelor of Arts - Psychology
Metropolitan State University
Bachelor of Arts - Psychology
St Cloud State University