Svetlana Benson
Davie,FL
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Memorial Healthcare
09.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the hospital.
- Filed and maintained patient records in accordance with HIPAA regulations.
HOSTESS
Tap 42
10.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Answered customer questions about hours, seating and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners and bussers with keeping dining area ready for every guest
BABYSITTER
Family And Friends
11.2019 - Current
- Communicated positively with children and guardians
- Played games, worked on puzzles and read books to young children
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Prepared healthy, age-appropriate snacks and meals
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation
- Assisted children with homework assignments and special projects across different subjects
DOCK HAND
Sands Harbor And Marina
05.2021 - 10.2021
- Worked flexible hours; night, weekend, and holiday shifts
- Shared best practices for sales and customer service with other team members to help improve store's efficiency
- Responded to all customer inquiries thoroughly and professionally
- Responded to customer requests efficiently and with knowledgeable assistance
Education
GED - Nursing
Broward College
Fort Lauderdale, FL12.2024
High School Diploma - Pre-nursing
American Heritage
Plantation, FL05.2021
Skills
- Caring and loving for kids
- Organizational skills
- Multitasking
- Patient-focused care
- Billing processes
Timeline
Patient Service Representative
Memorial Healthcare
09.2022 - Current
HOSTESS
Tap 42
10.2021 - Current
DOCK HAND
Sands Harbor And Marina
05.2021 - 10.2021
BABYSITTER
Family And Friends
11.2019 - Current
GED - Nursing
Broward College
High School Diploma - Pre-nursing
American Heritage
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