Svetlana Cheney
Cape May,NJ
Summary
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
16
16
years of professional experience
Work History
Restaurant Server
Taco Caballito/ Zest
03.2022 - Current
- Supported team during busy shifts, contributing to overall restaurant workflow efficiency.
- Cultivated warm relationships with regular customers.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Finance and Accounting Clerk
Municipal Water/Sewer Authority
11.2009 - 06.2011
- Processed invoices and payments, ensuring accuracy and compliance with municipal regulations.
- Assisted in maintaining financial records using accounting software for efficient data retrieval.
- Collaborated with team members to resolve discrepancies in billing and account management.
- Supported monthly reconciliation of accounts, enhancing overall financial reporting accuracy.
- Monitored utility payments and communicated with customers regarding outstanding balances effectively.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Restaurant Server
Pier House Restaurant
06.2019 - Current
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in menu knowledge, effectively communicating specials and offerings to patrons.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Processed customer orders efficiently using point-of-sale systems for smooth transactions.
- Adapted quickly to fast-paced environment, managing multiple tables with varying needs.
- Engaged with customers to gather feedback, enhancing service quality and guest satisfaction.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Restaurant Supervisor
Grand Hotel/ Hemingways Restaurant
03.2016 - 11.2018
- Supervised daily restaurant operations, ensuring high standards of service and guest satisfaction.
- Trained and mentored staff on food safety protocols and customer service best practices.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock availability.
- Implemented staff scheduling procedures to optimize labor costs and improve efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Maintained accurate records of sales, labor and other costs.
Education
Bachelor of Science - Economic Science And Public Administration
Stefan Cel Mare
Suceava, Romania07.2010
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Document management
- Database management
- Quality control
- Basic accounting
- Handling payments
- Verbal and writing communication
- Multitasking
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Organizational skills
- Customer service
- Professional and mature
- Excellent communication
Languages
English
Full Professional
Romanian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Restaurant Server
Taco Caballito/ Zest
03.2022 - Current
Restaurant Server
Pier House Restaurant
06.2019 - Current
Restaurant Supervisor
Grand Hotel/ Hemingways Restaurant
03.2016 - 11.2018
Finance and Accounting Clerk
Municipal Water/Sewer Authority
11.2009 - 06.2011
Bachelor of Science - Economic Science And Public Administration
Stefan Cel Mare