Svetlana Purgalina
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
9
9
years of professional experience
Work History
Operations Specialist (Medical Supply)
RiverSpring Health (ElderServe Health)
07.2018 - 02.2023
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Established and managed communications with vendors, confirming service and supply delivery.
- Monitored inventory levels of general merchandise to guarantee adequate supply.
- Received and routed medical records.
- Obtained and reviewed evidence, reports and medical records.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Contacted physician offices to obtain missing information from authorization requests as requested by medical director.
- Monitored invoices and backup documentation for proper authorization.
CDPAP Coordinator
Caring Professionals Homecare
01.2017 - 07.2018
- Enhanced patient care by efficiently coordinating and managing CDPAP services.
- Streamlined the caregiver hiring process, resulting in improved patient satisfaction.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Facilitated effective communication between patients, caregivers, and healthcare professionals.
- Assured compliance with state regulations through diligent monitoring of program activities.
- Maintained accurate records and documentation, ensuring timely processing of reimbursements.
Operation Specialist (Home Care)
Riverspring Health (ElderServe Health)
09.2013 - 06.2015
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Processed eligibility and benefits verification and authorization requests.
- Assessed vendor services for compliance with company policies.
- Assisted members in accessing services, taking into account social factors related to health.
Education
Bachelor of Arts - Fashion Business And Management
Berkeley College
New York, NY09.2012
Skills
- Quantitative Skills
- Process Planning
- Unified Communications Integration
- Operations Coordination
Timeline
Operations Specialist (Medical Supply)
RiverSpring Health (ElderServe Health)
07.2018 - 02.2023
CDPAP Coordinator
Caring Professionals Homecare
01.2017 - 07.2018
Operation Specialist (Home Care)
Riverspring Health (ElderServe Health)
09.2013 - 06.2015
Bachelor of Arts - Fashion Business And Management
Berkeley College
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