Svetlana Savino
New York,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Highly effective at conflict resolution and persuasive communication. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Ambitious, articulate and enthusiastic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Asset Manager
60 Guilders, NYC Real Estate Management/Investment
New York, NY
02.2024 - Current
- Developed and maintained relationships with stakeholders, vendors, and tenants to ensure optimal asset performance.
- Organized regular meetings with clients to discuss their current and future asset needs.
- Maintained accurate records of all transactions relating to assigned properties and assets.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Collaborated with other departments such as accounting and legal to ensure timely completion of transactions related to assets.
- Ensured compliance with regulatory requirements and internal policies related to assets.
Office Manager, Administrative Assistant to CEO
60 Guilders, NYC Real Estate Management/Investment
New York, NY
04.2023 - 02.2024
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized company events including holiday parties, team building activities .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Managed office budget to handle inventory, postage and vendor services.
- Assigned work and monitored performance of project personnel.
Office and FOH Manager
Antonucci Cafe
New York, NY
11.2011 - 04.2023
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Reviewed monthly financial statements with management team in order to evaluate overall performance.
- Interviewed, hired and trained new employees.
Translator/ Reviewer/ Proof-reader
Freelance
New York, NY
01.2012 - 04.2023
- Translated a variety of documents from English to Russian, including marketing content
- Proofread translated documents for accuracy and completeness.
- Provide linguistic assistance and support to several Russian travel and advertising companies:
- Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.
- Provide verbal summaries of English documents for immediate use
- Adapted products and services for target language use.
- Confer with subject matter experts to establish precise understanding of specialized concepts and create glossaries and style guides
Education
Student Exchange Program - Arabic Culture And Language
Assiut University
Egypt2010
Specialist Degree in Linguistics (MA Equivalent) - Translation and Interpretation (Ru, Eng, Arabic)
Pyatigorsk State Linguistic University
Russia06.2009
Student Exchange Program - Arabic Culture And Language
Sohag University
Egypt2009
Skills
- Ability to work independently supporting various stakeholders, receive feedback, collaborate in large teams and easily adapt to new working conditions
- Outstanding customer service skills, able to manage multiple projects simultaneously in a fast-paced environment
- Ability to analyze and resolve customer issues effectively
- Proficiency in building strong client relationships
- Strong work ethic and entrepreneurial spirit
- Excellent communication, writing, and presentation skills
- Experience in recruiting, training and developing team members
- Ability to motivate and inspire team members to excel in their roles
- Office Administration
- Leadership Support
- Communication and Interpersonal Skills
- Strategic Planning
Certification
- Notary Public, NY, 2023
- Internationalization and Localization Professional Certificate | UWashingtonX, an online learning initiative of University of Washington, 2023
- Customer Success Manager | Digital Life Academy, 2023
- Foundations: Data, Data, Everywhere | Google Career Certificates, 2023
Languages
Russian
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Asset Manager
60 Guilders, NYC Real Estate Management/Investment
02.2024 - Current
Office Manager, Administrative Assistant to CEO
60 Guilders, NYC Real Estate Management/Investment
04.2023 - 02.2024
Translator/ Reviewer/ Proof-reader
Freelance
01.2012 - 04.2023
Office and FOH Manager
Antonucci Cafe
11.2011 - 04.2023
Student Exchange Program - Arabic Culture And Language
Assiut University
Specialist Degree in Linguistics (MA Equivalent) - Translation and Interpretation (Ru, Eng, Arabic)
Pyatigorsk State Linguistic University
Student Exchange Program - Arabic Culture And Language
Sohag University
- Notary Public, NY, 2023
- Internationalization and Localization Professional Certificate | UWashingtonX, an online learning initiative of University of Washington, 2023
- Customer Success Manager | Digital Life Academy, 2023
- Foundations: Data, Data, Everywhere | Google Career Certificates, 2023
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