Svetlin Karparov
Miami Beach,FL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Key Account Manager
Comantis
03.2018 - 05.2024
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Projet Manager
T and B Ltd
01.2016 - 01.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Identified plans and resources required to meet project goals and objectives.
- Negotiated and managed third-party contracts related to project deliverables.
Projet Manager
Telus Communications
04.2012 - 11.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Negotiated and managed third-party contracts related to project deliverables.
Support Manager
Terra Group International
01.2011 - 04.2013
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Founding Director
CS Ltd
05.2006 - 08.2011
- Established and maintained relationships with key stakeholders.
- Enhanced employee engagement by creating an inclusive work environment, fostering open communication channels, and providing opportunities for career growth and development.
- Cultivated positive working relationships with external stakeholders including vendors, suppliers, regulators, local communities which contributed to successful collaborations benefiting all involved parties.
- Implemented innovative solutions to streamline operations, reduce overhead costs, and increase overall efficiency.
- Secured long-term sustainability of the organization by developing succession planning strategies that identified potential leaders within the team for future growth opportunities.
- Optimized internal processes for greater productivity through continuous improvement initiatives that focused on streamlining workflows, leveraging technology solutions, and reducing inefficiencies.
- Enhanced company''s reputation through effective public relations strategies, cultivating key partnerships, and participating in industry events.
- Managed financial, operational and human resources to optimize business performance.
- Monitored key business risks and established risk management procedures.
- Directed technological improvements, reducing waste and business bottlenecks.
Director of Operations
BuyNow
06.2003 - 11.2005
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Broker Sales Representative
AIG Insurance
10.2001 - 10.2002
- Worked closely with underwriters to ensure timely processing of applications and policy issuance for clients.
- Diversified client portfolios by offering a range of suitable investment products, minimizing risk exposure.
- Managed multiple accounts simultaneously while maintaining attention to detail and accuracy in all transactions.
- Educated clients on various investment options, empowering them to make well-informed decisions about their finances.
- Collaborated with team members to develop innovative sales strategies, resulting in higher success rates.
- Assisted in training new hires on brokerage policies and procedures, contributing to a skilled workforce within the organization.
- Recorded supporting documentation for phone calls and written correspondence.
Education
Bachelor Of Business Administration - Marketing Management And Research
New Bulgarian University
Sofia, Bulgaria 09.2014
Accomplishments
I successfully created a brand and developed a business concept for corporate catering services and corporate event management for a bit over 5 years and successfully had my business acquired by a major catering group in Sofia, Bulgaria.
Certification
Insurance and accounting certificate degree
Languages
English
Full Professional
German
Professional Working
French
Limited Working
Bulgarian
Native or Bilingual
Timeline
Key Account Manager
Comantis
03.2018 - 05.2024
Projet Manager
T and B Ltd
01.2016 - 01.2018
Projet Manager
Telus Communications
04.2012 - 11.2015
Support Manager
Terra Group International
01.2011 - 04.2013
Founding Director
CS Ltd
05.2006 - 08.2011
Director of Operations
BuyNow
06.2003 - 11.2005
Broker Sales Representative
AIG Insurance
10.2001 - 10.2002
Bachelor Of Business Administration - Marketing Management And Research
New Bulgarian University
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