Svitlana Horieva

• Specialize in dealing Single Zero Roulette with high- stakes wagers, including Complete Bets, and French Bets, for VIP clientele.

• Deliver exceptional customer service by explaining rules, payouts, and procedures, ensuring a smooth, enjoyable gaming experience.

• Collaborate with pit managers to verify payouts, address disputes, and maintain table integrity.

• Uphold all gaming regulations and internal controls to ensure fairness, security, and compliance.

•Dealt a variety of table games (Roulette, Blackjack, Poker variants) for both casual and high-limit guests

•Maintained accurate chip handling, verified payouts, and resolved player questions efficiently

•Provided a welcoming environment for diverse clientele, boosting repeat visits and positive feedback

•Adhered to strict casino policies and procedures to maintain regulatory compliance and game integrity

• Oversee operations on the casino floor within assigned area
• Assure games are run smoothly, supervise dealers, watch for errors, ensure that proper procedures are followed, open and close table games
• Oversee the paperwork involved with games, make sure payos are handled correctly, handle disputes between dealers and players, and assure casino guests are treated properly
• Wrote detailed instruction manual for various casino games, employee responsibilites and conduct
• Implemented new processes or procedures designed to increase efficiency or reduce costs
• Managed up to 15 tables per shift

• Ensured the accuracy of payouts and collected chips from players after each game
• Maintained records of all transactions, including chip count, cash in, out, player wins, losses

• Facilitate the games in the casino
• Interacts with players, explain the odds and methods of play, run the game according to the house rules
• Facilitated at a variety of table games across blackjack, roulette, poker
• Utilize various people skills and math abilities to provide excellent oversight