Svitlana Koliada
Edmond
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
Languages
22
22
years of professional experience
Work History
Customer Service Associate
Integris
Edmond
03.2023 - Current
- Welcomed customers warmly as they entered the store. and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Organized system for tracking customer interactions and feedback, facilitating improved service.
- Assisted customers with returns, exchanges, and refunds.
- Followed up with customers post-purchase to confirm satisfaction and address any concerns.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Suggested product solutions based on individual customer needs.
- Provided accurate quotes for requested products or services.
- Maintained knowledge of current sales promotions and new product releases.
Audit Department Chair
Department of Labor in Kharkiv region, Ukraine
Kharkiv, Ukraine
12.2004 - 01.2013
- Resolved customer inquiries in a timely manner.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Reviewed account and service histories to identify trends and resolve issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Master of Science - Engineering
Kharkiv National University of Urban Economy
06.1996
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Customer Service Associate
Integris
03.2023 - Current
Audit Department Chair
Department of Labor in Kharkiv region, Ukraine
12.2004 - 01.2013
Master of Science - Engineering
Kharkiv National University of Urban Economy