Svitlana Moran
Mandaville
Summary
Dynamic Online Ukrainian Interpreter, adept at delivering precise interpretations across diverse sectors, including healthcare and finance. Recognized for exceptional communication and active listening skills, consistently maintaining professionalism under pressure. Committed to continuous improvement and enhancing client satisfaction through effective real-time interactions.
Overview
12
12
years of professional experience
Work History
Online Ukrainian Interpreter
Language Line Solutions
Mandeville
09.2022 - Current
- Deliver real-time, accurate, oral consecutive interpretations for clients while following the company's guidelines.
- Provide interpretation services via video and audio in various industries: Healthcare, Insurance, Financial, Utilities, Law Enforcement, 911, Legal, and others.
- Speak clearly in both languages while maintaining a professional demeanor during all calls.
- Stayed concentrated and calm during lengthy and challenging calls.
Online Task Contributor
Telus International
Mandeville
06.2022 - 01.2023
- Assessed online search results to enhance the major search engine quality.
- Analyzed and rated content relevance to search terms.
- Reviewed language for grammar, tone, and cultural relevance.
Childcare Worker
Mandeville Sports Complex
Mandaville
11.2021 - 09.2022
- Promoted good behavior with positive reinforcement methods.
- Cared for children ages 2 months to 9 years in a nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety, and created welcoming, caring environments for all children.
Shipping and Receiving Clerk
Crowne Plaza Hotel & Resorts
Baton Rouge
01.2019 - 03.2020
- Received incoming shipments and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary.
- Maintained accurate computer records of received and delivered materials.
- Processed invoices for Food and Beverage department.
Hostess/Waitress
Riviera Resort
Palm Springs
03.2017 - 04.2018
- Took reservations and to-go orders by phone, answered customer questions about hours, seating, wait time and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers.
Internship in Hospitality
Crowne Plaza Hotel & Resorts
Baton Rouge
06.2013 - 06.2014
- Developed Front Desk and Food and Beverage department skills under the guidance of managers and other departmental leaders through hands-on work and shadowing.
- Assisted hotel guests by welcoming them to the facility, addressing complaints, and finding solutions to problems.
- Answered telephone calls and emails to assist customers in making reservations.
- Performed Food and Beverage Director assistant duties: accomplished daily inventory counts in a liqueur department; collected and stored invoices; received and shipped packages.
Education
MBA - Human Resources Development
Fitchburg State University
Fitchburg, MA12.2020
Master of Science - International Relations
Cracow Academy Named After A.F.Madrzewsky
Cracow, Poland09.2012
Bachelor of Science - Tourism
Precarpatian National University
Ivano-Frankivsk, Ukraine06.2010
Skills
- Healthcare, Financial terminology
- Communication skills
- Time management
- Active listening
- Professional demeanor
- Stress management
- Memory retention
- Continuous improvement
Timeline
Online Ukrainian Interpreter
Language Line Solutions
09.2022 - Current
Online Task Contributor
Telus International
06.2022 - 01.2023
Childcare Worker
Mandeville Sports Complex
11.2021 - 09.2022
Shipping and Receiving Clerk
Crowne Plaza Hotel & Resorts
01.2019 - 03.2020
Hostess/Waitress
Riviera Resort
03.2017 - 04.2018
Internship in Hospitality
Crowne Plaza Hotel & Resorts
06.2013 - 06.2014
MBA - Human Resources Development
Fitchburg State University
Master of Science - International Relations
Cracow Academy Named After A.F.Madrzewsky
Bachelor of Science - Tourism
Precarpatian National University
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