Summary
Overview
Work History
Education
Skills
Timeline
Generic

Swadine Welch

Bethlehem

Summary

Accomplished Quality Assurance Supervisor with expertise in performance evaluation, conflict resolution, and team leadership. Proven track record of enhancing quality standards and driving initiatives that improve service delivery in retirement benefits.

Overview

27
27
years of professional experience

Work History

Quality Assurance Supervisor

Teachers Retirement System NYC
New York
11.2010 - Current
  • Led quality assurance initiatives for pension systems and member services.
  • Trained staff on quality standards and best practices in retirement services.
  • Ensured that corrective actions were taken when necessary.
  • Enforced adherence to quality assurance procedures by reviewing subordinate's testing reports and following up on deviations.
  • Created reports on quality assurance results and presented them to management teams.

Retirement Benefits Examiner

Teachers Retirement System NYC
New York
01.2006 - 11.2010
  • Evaluated retirement applications for compliance with policies and regulations.
  • Participated in training sessions designed to update staff on changes in laws governing insurance policies.
  • Evaluated eligibility for benefits based on analysis of case facts and application of applicable laws.
  • Resolved customer inquiries regarding claims status in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Analyzed financial records to ensure accurate benefit calculations.

PROXY SOLICITOR

DF King
Long Island City
10.1998 - 05.2000
  • Provided support to the Investor Relations team during proxy season.
  • Drafted solicitation letters, proposals, acknowledgement letters, thank you notes. for prospects and donors.
  • Managed the preparation of shareholder communications including proxy statements, voting ballots, notifications.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.

Education

Some College (No Degree) - Business Administration

Mira Costa College
Oceanside, CA

Skills

  • Attention to detail
  • Problem solving
  • Conflict resolution
  • Team leadership
  • Performance evaluation
  • Quality assurance
  • CRM software proficiency
  • Follow-up skills

Timeline

Quality Assurance Supervisor

Teachers Retirement System NYC
11.2010 - Current

Retirement Benefits Examiner

Teachers Retirement System NYC
01.2006 - 11.2010

PROXY SOLICITOR

DF King
10.1998 - 05.2000

Some College (No Degree) - Business Administration

Mira Costa College
Swadine Welch