Accomplished Quality Assurance Supervisor with expertise in performance evaluation, conflict resolution, and team leadership. Proven track record of enhancing quality standards and driving initiatives that improve service delivery in retirement benefits.
Overview
27
27
years of professional experience
Work History
Quality Assurance Supervisor
Teachers Retirement System NYC
New York
11.2010 - Current
Led quality assurance initiatives for pension systems and member services.
Trained staff on quality standards and best practices in retirement services.
Ensured that corrective actions were taken when necessary.
Enforced adherence to quality assurance procedures by reviewing subordinate's testing reports and following up on deviations.
Created reports on quality assurance results and presented them to management teams.
Retirement Benefits Examiner
Teachers Retirement System NYC
New York
01.2006 - 11.2010
Evaluated retirement applications for compliance with policies and regulations.
Participated in training sessions designed to update staff on changes in laws governing insurance policies.
Evaluated eligibility for benefits based on analysis of case facts and application of applicable laws.
Resolved customer inquiries regarding claims status in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Analyzed financial records to ensure accurate benefit calculations.
PROXY SOLICITOR
DF King
Long Island City
10.1998 - 05.2000
Provided support to the Investor Relations team during proxy season.
Drafted solicitation letters, proposals, acknowledgement letters, thank you notes. for prospects and donors.
Managed the preparation of shareholder communications including proxy statements, voting ballots, notifications.
Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
Education
Some College (No Degree) - Business Administration
Mira Costa College
Oceanside, CA
Skills
Attention to detail
Problem solving
Conflict resolution
Team leadership
Performance evaluation
Quality assurance
CRM software proficiency
Follow-up skills
Timeline
Quality Assurance Supervisor
Teachers Retirement System NYC
11.2010 - Current
Retirement Benefits Examiner
Teachers Retirement System NYC
01.2006 - 11.2010
PROXY SOLICITOR
DF King
10.1998 - 05.2000
Some College (No Degree) - Business Administration
Payroll and Insurance Specialist at Teachers' Retirement System of The State Of IllinoisPayroll and Insurance Specialist at Teachers' Retirement System of The State Of Illinois