S. Walter Farr
Union,SC
Summary
Results-driven professional with a comprehensive background in sales, customer service, and operations across the pharmaceutical, automotive, and logistics sectors. Strong analytical skills honed through evaluating complex claims, identifying trends, and supporting business decisions with data-driven insights. Currently completing a Post Graduate Certification in Artificial Intelligence and Machine Learning from the University of Texas, with proficiency in data analysis, predictive modeling, and process optimization. Eager to leverage a unique combination of hands-on industry experience and advanced analytical training in a data analyst role at Sunland Logistics Solutions.
Overview
18
18
years of professional experience
Work History
Early Experience in Pharmaceutical Sales
Eli Lilly, Pfizer, Abbott, Otsuka America Pharmaceuticals
- Received multiple top sales and service awards through data-driven territory management, trend analysis, and consultative customer engagement.
- Served as team lead and advisor, recognized for strategic insight and process optimization.
Account Executive
Infinity Inc. (FedEx Account)
07.2020 - 02.2025
- Analyzed sales trends, client data, and competitor information to develop strategic account plans and forecast revenue growth.
- Delivered consultative, data-driven solutions that consistently exceeded targets and improved customer retention.
- Monitored KPIs to identify at-risk accounts and implement proactive engagement strategies.
- Regularly synthesized customer and market data for business reports and strategic recommendations.
Interior/Exterior Prior Approval Analyst
Advantage Resourcing/Ford Motor Company
05.2019 - 09.2019
- Evaluated dealer service data against warranty policy, ensuring compliance and accuracy.
- Produced internal service reports, facilitating data-driven decisions for warranty adjudication and customer satisfaction improvement.
Legal Analyst (Consumer Claims)
PERCEPTA/Ford Motor Company
02.2017 - 05.2019
- Evaluated complex warranty claims using structured data and legal criteria across varied jurisdictions.
- Negotiated data-driven settlements, identified repair trends, and reported risk insights to engineering and safety teams.
- Collaborated with Data Analyst Engineers, gathering and communicating actionable business intelligence regarding product reliability and customer satisfaction.
Product Claims Agent & Customer Relationship Specialist
General Motors / Aerotek
07.2013 - 09.2016
- Investigated and resolved high-impact product claims, leveraging data from inspection reports, customer feedback, and operational metrics.
- Developed data-informed process improvements for product claims, reducing resolution time and enhancing customer experience.
- Provided business analysis through data collection, reporting, and interpretation of key service indicators.
Physician Relations Director
Detroit Medical Center/Harper Hospital
01.2007 - 01.2008
- Increased patient admissions by 30% by utilizing hospital and referral data to target growth opportunities.
- Liaised between administration and leadership, providing analytical insights for operational improvements.
Education
Master of Business Administration - Management
Northern Illinois University
Post Graduate Certification - Artificial Intelligence and Machine Learning
University of Texas
05.2025
Skills
- Data Visualization: Tableau,
- Analytical Tools: Excel (advanced), SQL
- Programming: Python (pandas, numpy, scikit-learn)
- Machine Learning: Regression, classification, clustering
- Statistical Analysis & Data Cleaning
- Strong Communication, Stakeholder Management, Cross-functional Collaboration
Timeline
Account Executive
Infinity Inc. (FedEx Account)
07.2020 - 02.2025
Interior/Exterior Prior Approval Analyst
Advantage Resourcing/Ford Motor Company
05.2019 - 09.2019
Legal Analyst (Consumer Claims)
PERCEPTA/Ford Motor Company
02.2017 - 05.2019
Product Claims Agent & Customer Relationship Specialist
General Motors / Aerotek
07.2013 - 09.2016
Physician Relations Director
Detroit Medical Center/Harper Hospital
01.2007 - 01.2008
Early Experience in Pharmaceutical Sales
Eli Lilly, Pfizer, Abbott, Otsuka America Pharmaceuticals
Master of Business Administration - Management
Northern Illinois University
Post Graduate Certification - Artificial Intelligence and Machine Learning
University of Texas
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