Summary
Work History
Education
Skills
Websites
Languages
Technical Skills
Timeline
Generic
Swapna Nair

Swapna Nair

Chicago,IL

Summary

Dynamic and results-driven HR leader with extensive experience in workforce planning, HR operations, full lifecycle talent acquisition, immigration compliance, and financial planning across North America and global delivery centers. Proven track record in optimizing internal resource pools, reducing bench time, strengthening vendor performance, and driving cost-efficient staffing strategies. Adept at leveraging data and financial insights to inform decisions, improve utilization, and align HR strategy with organizational goals—while maintaining compliance and operational excellence.

Work History

HR / PMO Operations Lead

Capgemini Financial Services
  • Led global workforce management for large-scale teams (1,000+ employees), aligning supply with project demand to maximize utilization and reduce bench costs.
  • Designed and implemented bench governance frameworks, demand forecasting, and redeployment strategies to improve speed-to-staff and reduce idle capacity.
  • Partnered with finance to drive budgeting, monthly/quarterly forecasting, cost tracking, and resource allocation, enabling informed decision-making and fiscal responsibility.
  • Built HR policies and procedures, ensuring compliance, consistency, and scalable operations.
  • Managed vendor relationships, negotiated rates, and enforced quality and performance SLAs.
  • Established KPI dashboards and reporting (utilization, time-to-fill, cost per hire, bench %, immigration cycle time) to guide operational excellence.
  • Provided executive administrative support (calendar, travel, confidential documentation) and coordinated board-level presentations and reviews.

Immigration Analyst

Capgemini Financial Services
  • Developed and filed non-immigrant visa petitions (H‑1B/L‑1), including RFE responses, premium processing upgrades, and complete USCIS documentation.
  • Collected and verified supporting evidence; proofread petitions; prepared well-structured support letters and forms; ordered appropriate visa processing funds.
  • Advised foreign nationals, HR partners, and hiring managers on visa eligibility, timelines, and compliance requirements; handled escalations with clarity and accuracy.
  • Maintained case data within case management systems, produced analytics and summary reports, and safeguarded confidentiality.
  • Ensured database accuracy and standardized documentation across cases, improving audit readiness and cycle time.

Talent Acquisition Lead

Solai and Cameron Inc.
Chicago, USA
  • Managed end-to-end recruitment lifecycle from requirements gathering to sourcing, screening, client coordination, interview scheduling, rate negotiation, and job offer finalization.
  • Recruited for diverse technical skill sets including Web Development, Java/J2EE, UI Development, .NET, Database Administration, Linux/Unix, Systems Administration, and Internet Technologies.
  • Reviewed resumes and credentials for alignment with client requirements, ensuring quality submissions and faster turnaround.
  • Coordinated client interviews, provided candidates with detailed preparation, and conducted post-interview debriefs to capture feedback.
  • Negotiated compensation and benefits packages, balancing client budgets and candidate expectations.
  • Posted job requirements and leveraged networking sites and referrals to attract top talent.
  • Reduced time-to-hire by 20% through process improvements and proactive candidate engagement strategies.
  • Maintained accurate candidate tracking and status updates, ensuring transparency and timely communication with stakeholders.
  • Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning.
  • Coordinated and set up high-level conference calls, board and management meetings, special events and travel arrangements for top executives.
  • Updated and maintained CEO's calendar, completely re-organized the Executive and Finance libraries, and assisted managers with special projects as needed, including building renovations and office move.
  • Acted as liaison and maintained open lines of communication among senior executives, board members, shareholders, middle management and administrative staff.
  • Completed paperwork such as non-compete document, W-2 form, I-9 form, appointment letter, LCA, visa documents for new hires.
  • Maintained employee files and managed system administration including timesheet collection and invoicing.
  • Processed payroll, invoices, and payments for more than 100 employees on weekly, bi-monthly, and monthly basis.
  • Handled H1-B visa processing and management; maintained and updated current and terminated employee files.

Executive – Corporate Functions and Operations

UST Global
Trivandrum, India
  • Participated in staff recruitment, hiring, training, and scheduling.
  • Provided day-to-day employee relations and performance counseling for a defined business unit.
  • Assured fair and consistent administration of all human resources policies and practices.
  • Supported Corporate HR in diagnosing organizational problems and developing and implementing solutions.
  • Administered communications programs to increase employee engagement and morale.
  • Managed client visits including travel and logistics.
  • Handled vendor management including rate negotiation, quality assurance, and timely service.
  • Managed travel arrangements for associates and created itineraries for client visits.
  • Maintained open communication among senior executives, board members, shareholders, middle management, and staff.
  • Proofed and edited press releases and other documents for accuracy and consistency.
  • Coordinated preparation and timely dissemination of company reports and presentations for board meetings.
  • Performed administrative and secretarial support functions for VP Corporate Functions and managed multiple priorities and projects.
  • Scheduled appointments and maintained accurate, up-to-date client files.

Administrative and Public Relations Executive

The Leela Kempinski Kovalam
Trivandrum, India
  • Served as a link between management and employees by handling questions, interpreting and administering policies, and resolving work-related problems.
  • Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotions, and employee benefits.
  • Administered compensation, benefits, and performance management systems, and safety and recreation programs.
  • Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, payroll, performance appraisals, and employee benefits.
  • Advised managers on organizational policy matters such as corrective action, equal employment opportunity, sexual harassment, and recommended needed changes.
  • Planned and conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Increased media coverage by 37% through a media relations program, including serving as media contact and developing press materials.
  • Raised public awareness about the hotel to ensure an average of 10% growth in revenue.
  • Responsible for national and international media coverage and participation in community development programs.
  • Interfaced with key clients to ensure repeat business.

Guest Relation Supervisor

Hotel Taj Bengal
Kolkata, India
  • Ensured highest standards of customer service at all times.
  • Handled all guest interactions with professionalism and hospitality.
  • Coordinated with staff to maintain high service standards.
  • Took timely action on guest requests per hotel rules and industry standards.
  • Supervised guest relations and front office team.
  • Managed reservations, cash handling, and issue resolution.

Executive Secretary to General Manager

Hotel Hindustan International
Kolkata, India
  • Managed and coordinated day-to-day activities of the General Manager.
  • Gathered information related to key issues by collaborating with various levels of management.
  • Managed recruitment process and handled business relations.
  • Organized off-site functions including travel arrangements and material preparation.
  • Prepared minutes of meetings and processed invoices and expenditure reports.
  • Provided administrative support to the General Manager and Controller of Finance.

Customer Service Executive

Modi Hoover International Pvt Ltd
Kolkata, India
  • Provided support to the sales team, ensuring all sales and service objectives were met.
  • Handled customer queries, problem solving, and provided detailed information on new products.
  • Worked with new customers in developing accounts and implementing new systems.
  • Assisted in developing new policies and procedures and training new customer service representatives.
  • Performed market research surveys on customer needs and requirements.
  • Prepared weekly sales reports and generated repeat business through client follow-up.
  • Performed audits on account information and processes.

Education

MBA / Post Graduate Diploma - Human Resource Management

Skills

  • Strategic Planning & Execution
  • Workforce Management
  • Financial Operations
  • Talent Acquisition
  • Immigration & Compliance
  • Vendor Management
  • Process Optimization & Analytics
  • Executive Support & Operations
  • Cross-Functional Collaboration

Websites

Languages

  • English
  • Hindi
  • Malayalam
  • Bengali

Technical Skills

  • MS Office Suite
  • ATS/HR case management systems
  • Analytics & reporting

Timeline

HR / PMO Operations Lead

Capgemini Financial Services

Immigration Analyst

Capgemini Financial Services

Talent Acquisition Lead

Solai and Cameron Inc.

Executive – Corporate Functions and Operations

UST Global

Administrative and Public Relations Executive

The Leela Kempinski Kovalam

Guest Relation Supervisor

Hotel Taj Bengal

Executive Secretary to General Manager

Hotel Hindustan International

Customer Service Executive

Modi Hoover International Pvt Ltd

MBA / Post Graduate Diploma - Human Resource Management

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