Swapna Padma

• Directed quality assurance and control for 40+ projects, including security, upgrade, and integrated software-hardware systems.
• Improved product quality by implementing robust testing procedures and strict Quality control standards across Agile, Hybrid, and Waterfall methodologies.
• Developed and executed testing strategies, led UAT, and coordinated with vendors to ensure deliverables met stakeholder requirements.
• Led automation initiatives to improve testing efficiency and accuracy while ensuring alignment with business goals.
• Designed, planned, and led testing phases across multiple projects, ensuring high-quality creation of epics, user stories, test cases, and defect tracking.
• Reviewed and ensured accuracy in project documentation, including Project Plan, RACI, Test Plan, Traceability Matrix, and QA Dashboards.
• Supervised a team of QA/QC professionals, providing guidance for their growth and development.
• Streamlined QA/QC processes to reduce production errors by 20% and promote a culture of continuous improvement across teams.
• Managed vendor relationships, ensuring consistent product quality across suppliers.
• Collaborated in requirements gathering and review meetings, resolving testing inconsistencies.
• Oversaw operational changes, providing deployment approvals and facilitating the change management process.
• Maintained detailed records of QA/QC activities, supporting smooth audits and compliance checks.
• Developed training programs for QA/QC teams, enhancing skills and performance.
• Conducted root cause analyses and risk assessments to resolve quality issues and enhance product reliability.
• Led audits to identify areas for process improvement and ensure compliance with industry standards.
• Developed and maintained comprehensive Quality Assurance (QA) Test Plans and quality management systems aligned with regulatory and industry standards.
• Championed process improvements that increased operational efficiency while maintaining strict quality control measures.
• Collaborated with cross-functional teams to develop and implement process and system enhancements.
• Acted as the liaison between stakeholders and project teams, aligning project objectives with business goals and ensuring successful delivery
• Collaborated with cross-functional QA/QC teams to identify improvement opportunities, implement corrective actions, and foster a culture of continuous improvement.

ABE: https://abe.illinois.gov

The Application for Benefits Eligibility (ABE) is the State of Illinois’ Official website for applying for various benefits and the Integrated Eligibility System (IES) serves as the new caseworker portal for eligibility determination and case management. Supported the enhancement and management of Illinois’ ABE and IES systems optimizing Integrated eligibility determination and case management for Medical, SNAP, and Cash benefits. Facilitated P-EBT applications for households with children receiving free/reduced-price lunches during the COVID-19 period via the ABE system. Medicaid includes health coverage programs provided by Healthcare and Family Services (HFS), such as All Kids, Family Care, the ACA Adult group, coverage for undocumented pregnant women and children, and other state-funded health coverage.

• Led business requirements gathering sessions with cross-functional teams for new development and enhancements to existing applications.
• Collected, analyzed, and documented functional and system requirements, business rules, and processes.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction and maintained the Requirements Traceability Matrix (RTM)
• Facilitated requirement workshops and ensured project objectives and deliverables were clearly defined and aligned with stakeholder expectations.
• Managed client communications and conducted requirement walkthrough to ensure consensus and approval.
• Created and executed detailed test plans and test cases for functional, system, integration, and end-to-end testing.
• Participated in all phases of the software development life cycle (SDLC) and agile ceremonies.
• Performed back-end database validation and wrote SQL queries for data verification and test data setup.
• Executed batch jobs using PuTTY and monitored daily UAT/INT environments, reporting and troubleshooting failures.
• Reported and tracked software defects using JIRA and JAMA, collaborating with developers for resolution.
• Supported User Acceptance Testing (UAT), documented procedures, and guided users in verifying system functionality.
• Implemented the full QA lifecycle, including test planning, execution, defect reporting, and resolution tracking.
• Participated in defect triage and sign-off meetings, contributing to timely delivery and high-quality releases.

Technologies Used: Windows 10, JIRA, JAMA, PuTTY, Java, Oracle 11i.

CAPS: https://www.caps.state.pa.us/

Supported the CHIP Application Processing System (CAPS) for the Pennsylvania Insurance Department (PID), which integrates application processing and maintenance activities for CHIP Program under a unified platform. The PID contracts with private insurance companies (contractors) to provide health insurance under CHIP guidelines. Collaborated with private insurance providers contracted by PID to ensure efficient processing of CHIP applications and seamless technical integration between insurers and the Commonwealth. Led multiple client sessions to understand their business needs, define scope, propose solutions, and mitigate the risks throughout the public sector waterfall and hybrid agile projects

• Defined 140+ business and system requirements by liaising between clients, 8 healthcare partners, and technical teams.
• Triaged 190+ defects through 20+ defect triage meetings and maintained daily communication with stakeholders to ensure transparency.
• Led multiple client sessions to capture business needs, define project scope, and mitigate risks for public sector Waterfall and Hybrid Agile initiatives.
• Analyzed historical baseline data to assess and communicate the impact of implemented solutions.
• Created 50+ client deliverables, including Level of Effort estimates, Project Plans, Requirements Documents, and Product Narratives.
• Acted as Scrum Master, facilitating sprint planning, daily stand-ups, and prioritizing sprint efforts for efficient product development.
• Managed stakeholder expectations with consistent communication, status updates, and proactive issue resolution.
• Facilitated requirements gathering workshops, aligning technical solutions with business objectives.
• Designed schema layouts for 20+ business transactions and mapped transformation logic for 400+ data elements.
• Validated functional deliverables and created datasets to support internal and client-facing demos.
• Participated in walkthroughs, sign-off meetings, and defect review sessions to align QA with project milestones.
• Conducted functional, system, integration, regression, and end-to-end testing across various platforms.
• Developed test plans, test cases, and test scripts based on system and business requirements.
• Performed system and regression testing during maintenance phases and UAT support.
• Ran and monitored daily batch jobs in UAT and INT environments; reported failures and logged defects.
• Utilized Microsoft Test Manager to log, track, and re-create defects for resolution with the development team.
• Applied full QA lifecycle methodologies: test planning, execution, defect tracking, and reporting using TFS.

Technologies Used: Windows 10, Windows Server 2016, TFS 2015, Visual Basic (VB), Mercury UFT, MS Visual Studio 2015, .NET 4.6, Oracle 11i, Business Intelligence (BI), Business Objects, HTML, XML, and VBScript.

COMPASS: https://www.compass.state.pa.us/

Supported the enhancement and maintenance of the Integrated Client Information System (iCIS) suite, including Commonwealth of Pennsylvania Access to Social Services(COMPASS) ,Electronic Client Information System( eCIS), Client Information System (CIS), and Master Client Index (MCI), used by over 7,000 workers and 1,000 providers across more than 100 county and district offices in Pennsylvania. These systems facilitated over $850 million annually in services such as TANF, SNAP, General Assistance, State Blind Pension, Medical Assistance, Long-Term Care, and SSI supplements & Supplemental Security Income (SSI) grants. Collaborated with stakeholders and cross-functional teams to support eligibility determination, case processing, service authorization, and benefit distribution for over one million Pennsylvanian residents. Gathered and documented functional and system requirements for enhancements to improve automation, user experience, and compliance with state and federal programs. Ensured the accuracy of client demographic data, medical and managed care enrollments, and information on special populations (e.g., foster care, adoption, SSI). Facilitated integration with 100+ state and federal entities for data matching and eligibility verification. Contributed to the delivery of over 20 social services programs by improving workflows and ensuring alignment with business goals and technical capabilities.

• Captured and documented business rules governing request and response processing logic across various system functions.
• Conducted walkthrough meetings with cross-functional user groups to validate system use cases and ensure all dependencies were addressed.
• Collaborated with the design team to translate user requirements into effective UI/UX designs for application development.
• Supported the development team by documenting complete business logic, aiding accurate implementation.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Created and maintained a Requirements Traceability Matrix (RTM) linking system use cases to corresponding test cases.
• Designed and executed functional, system, integration, end-to-end, regression, and cross-application testing strategies.
• Authored and updated detailed test cases using Microsoft Test Manager (MTM) based on evolving system requirements and implementations.
• Performed multi-browser testing and raised defects in MTM with clear, actionable documentation.
• Liaised with development teams to report issues, validate fixes, and suggest system enhancements based on testing outcomes.
• Managed time-sensitive testing deliverables and provided round-the-clock monitoring support for production deployments.
• Analyzed business needs, user requirements, and design specifications to align QA efforts with project goals.
• Developed comprehensive test plans and test cases based on requirements and design documentation.
• Wrote and executed SQL queries to validate backend processes and data integrity across scenarios.
• Authored end-to-end test cases for various workflows and participated in daily defect review meetings to track progress.
• Prepared and shared daily and weekly test reports covering production bugs and testing metrics.

Technologies Used: MS .NET 2013, Oracle 11g, MTM (Microsoft Test Manager), SQL Server 2008, HTML, XML, SOAP UI, JIRA, Selenium.

SCC (Storage Command Center) is an enterprise-level, web-based reporting tool built on thin-client technology to provide executive-level users with critical business information. It integrates with various CA Technologies products to function effectively, relying heavily on CA-MDB as its metadata repository, BSRM r11.5 as the primary data source, Ingress for data handling, and EIAM for authentication. SCC dashboard focuses on four key elements of storage management: Inventory of data and storage assets within the infrastructure,Storage capacity usage, availability, and allocation Health and Status of Storage infrastructure, Protection of data and storage assets offering a comprehensive view of storage environments.

• Prepared Test Environments, Test Plans, Test Scenarios, Test Cases, and Test Scripts for multiple phases of product development and release cycles.
• Reviewed Product Requirement Plan (PRP), Software Requirement Specification (SRS), and Detailed Design Specification (DDS) documents to develop comprehensive Test Strategy Documents.
• Collaborated with stakeholders and cross-functional team members to ensure quality assurance for both software and hardware components.
• Contributed to testing efforts across various product release versions, ensuring proper validation of enhancements and fixes.
• Created and maintained Automation Test Strategy and Requirements Traceability Matrix (RTM) documents for traceability and coverage validation.
• Logged and managed defects using Micro Focus Test Director, ensuring accurate tracking and resolution.
• Validated data transfer processes between Supplier Relationship Management (SRM) and Supply Chain Control (SCC) systems.
• Performed database integrity testing, ensuring consistent data between front-end and back-end systems.
• Designed and executed functional test cases using Unified Functional Testing (UFT) and recorded outcomes in Application Lifecycle Management (ALM).
• Automated regression testing and back-end testing using VBScript in UFT/Quickest Professional (QTP).
• Verified the correctness of system-generated reports and ensured report outputs matched requirements.
• Executed quality assurance test plans focused on UI validation such as font styles, field labels, input field lengths, drop down functionality, color schemes, and cursor navigation for Inventory, Health, and Protection modules.
• Conducted manual functional testing and performance testing to ensure system behavior under normal and peak loads.
• Developed and executed complex SQL queries to perform backend validations and confirm data consistency across the application.
• Maintained logs for spot testing, regression testing, and documented test issues following the web migration test plan procedures.
• Collaborated daily with developers and technical content writers to keep test documentation current and aligned with evolving system features.
• Generated and distributed daily and weekly QA status reports to project stakeholders and managers.
• Provided detailed effort and time estimates for QA activities throughout the project lifecycle.
• Prepared time estimates for the product

Technologies Used: Windows XP/2000/2003, UFT, QTP 9.0, ALM, Test Director, TFS, MS SQL Server, Oracle 10g, SQL, C#, Java, ASP.NET, JSP, WMI, SNMP, SMIS, MS Word/Excel.