Swapna Reddy Palle
Senior Product / Program Manager | AI & Scalable Platforms | Amazon Experience | Cross-Functional Leadership
Houston,TX
Summary
Innovative and data-driven program management executive with over 15 years of success in leading complex, cross-functional initiatives within global technology environments. Expertise in scaling global pricing systems, post-merger integration, and automation-led transformations that enhance operational efficiency and expedite decision-making processes. Proven track record in designing and implementing intelligent automation solutions, including AI/ML models and LLM-based pricing analytics, to detect anomalies, optimize pricing strategies, and bolster revenue assurance. Recognized for effectively leading multicultural teams, delivering multi-million-dollar programs, and aligning business strategies with technology to achieve measurable and strategic outcomes.
Overview
22
22
years of professional experience
Work History
Program Manager, Global Pricing
Amazon.com, Inc
06.2022 - 10.2025
- Designed and deployed AI/ML-powered pricing models to fetch competitor prices and other attributes for millions of SKUs across Amazon’s World-Wide Marketplaces.
- Developed real-time pricing refresh systems that ingest pricing signals and competitor intelligence to maintain price freshness and accuracy with minimal latency.
- Marketplace (MKPL) Owner for pricing programs across regions such as Canada, Brazil, Mexico, Australia, Japan and Singapore responsible for driving end-to-end pricing strategy, resolving vendor manager escalations, and launching market-specific pricing initiatives tailored to competitor behavior, landscape, and compliance frameworks.
- Introduced predictive analytics to identify pricing anomalies and correct them before they impact customer trust or financial performance.
- Collaborated with data science and engineering teams to roll out a global pricing intelligence layer that integrates dynamic rules, ML outputs, and business constraints into the decision pipeline.
- Developed and operationalized a roadmap for scalable pricing automation on DTC (Direct-To-Consumer) competitors, reducing manual interventions by 40% and enhancing accuracy and responsiveness to market changes.
- Introduced pricing segmentation models based on customer cohorts and regional trends, enabling data-informed discounting and promotional strategies on a scale.
- Executive Level Reporting, Skilled in translating Director Level goals into actionable KPIs and executive summaries for Monthly review with leadership focused on pricing effectiveness, competitiveness, and global competitor health metrics; Institutionalized performance tracking through real-time dashboards for senior leadership using Amazon QuickSight, Tableau, and SQL.
- Influenced senior leadership and stakeholders by presenting market insights and strategic recommendations on pricing elasticity, localization, and competitive trends.
Program Manager
Enefra Projects India Pvt. Ltd.
01.2015 - 06.2020
- As a Program Manager defined and drove the roadmap for Grid Forecasting and Grid Optimization software tools, aligned with business, regulatory and operational goals.
- Coordinated cross-functional teams (engineering, data science, product, operations, regulatory, IT) and third-party developers to ensure timely delivery and successful, on-schedule software launch.
- Defined and tracked KPIs for forecasting accuracy, optimization performance, software uptime, and user satisfaction; leveraged performance data to drive continuous improvement initiatives.
- Oversee the planning and execution of software-related initiatives that support EPC (Energy, Procurement and Construction) activities in renewable energy projects.
- Translate business and project needs into technical software requirements.
Project Manager
Aditi Technologies
12.2013 - 07.2014
- Directed internal HR, finance, and marketing automation projects, aligning IT initiatives with business strategy.
- Managed a multi-disciplinary team and handled all phases of delivery, from resource planning to stakeholder communication.
- Oversaw weekly resourcing meetings and played a key role in demand and capacity planning.
Project Lead
Kinder Morgan, USA
02.2007 - 12.2012
- M&A Program Management – Led end-to-end planning and execution of post-merger integration activities, ensuring alignment across infrastructure, systems, and business processes.
- Risk Mitigation & Business Continuity – Identified integration risks early and implemented mitigation strategies that protected uptime and regulatory compliance.
- Strategic Planning & Execution – Developed phased integration roadmaps aligned with business objectives and leadership goals post-acquisition.
- Stakeholder Communication – Delivered clear, outcome-driven updates to executive stakeholders, ensuring transparency and buy-in throughout the integration lifecycle.
- Directed seamless migration of business-critical applications (e.g., Sybase to SQL Server) with zero downtime, supporting unified enterprise operations.
- Change Management & Transition Leadership – Guided cross-functional teams through structural changes, introducing Agile delivery models to improve velocity and adaptability.
Senior Software Engineer
Object Win Technology
06.2006 - 02.2007
- Led enhancements of the NetIDart platform, optimizing data access and reliability for both internal users and external clients.
- Worked on Schlumberger’s intranet system for data reporting (iFind), delivering rich UI interfaces and structured XML data integration.
Graduate Research Assistant
Tennessee State University
09.2003 - 05.2006
- Developed a Multi-Modal Human-Robot Interaction (HRI) system integrating speech, facial recognition, and navigation AI.
Education
Master of Science - Computer and Electrical Engineering
Tennessee State University
Nashville, TN05-2006
Bachelor of Technology - Electrical and Electronics Engineering
Jawaharlal Nehru Technological University
India04-2002
Skills
- Global Program & Project Leadership
- Strategic Planning & Execution
- AI/ML Driven Global Pricing Solutions
- Stakeholder Engagement & Communication
- Post-Merger Integration (M&A) Strategy & Execution
- Risk analysis and management
Timeline
Program Manager, Global Pricing
Amazon.com, Inc
06.2022 - 10.2025
Program Manager
Enefra Projects India Pvt. Ltd.
01.2015 - 06.2020
Project Manager
Aditi Technologies
12.2013 - 07.2014
Project Lead
Kinder Morgan, USA
02.2007 - 12.2012
Senior Software Engineer
Object Win Technology
06.2006 - 02.2007
Graduate Research Assistant
Tennessee State University
09.2003 - 05.2006
Master of Science - Computer and Electrical Engineering
Tennessee State University
Bachelor of Technology - Electrical and Electronics Engineering
Jawaharlal Nehru Technological University
AWARDS & RECOGNITION
Amazon Ops Excellence Award (2023, 2024) – for driving pricing automation at scale, Kinder Morgan Team Performance Recognition – for seamless M&A tech integration