Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

SWAPNASREE GOLI

Chicago,Illinois

Summary

Experienced Healthcare Administrator and Certified Epic Ambulatory Analyst with experience in Build, Implementation, Optimization, Training and Testing experience in an agile framework. Over four years of experience working in Epic as an Analyst and trainer for EpicCare Ambulatory, MyChart in addition to a strong working knowledge of the healthcare delivery system. Experience with Build in various modules of Ambulatory and MyChart including Flowsheets (FLT), Navigators (LVN), SmartTools, SmartSets, Profiles (LPR), Workflow engine rules, Procedure (EAP), Department (DEP), Provider (SER), User Records (EMP), Preference lists (LPF and EPD), In-basket Classes and Pools (HIP), Order transmittal Essentials (LOM and LWS), Decision Support (BPA,HMT & HMP), Results routing (LRS), Order (ORD) records, MyChart SER setup. Posses strong understanding of physician documentation, clinical workflows and proficiency in medical terminology Great interpersonal skills and management, possess ability to work and function well under pressure and proficient in dealing with difficult end users.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Epic Ambulatory Analyst

Kaiser Permanente, Accenture
, OH
06.2020 - 11.2021
  • Build, Integration testing and Implementation of EPIC EMR for multiple outpatient Specialty and Rehab departments including but not limited to: OB/GYN, Pediatrics, Oncology, Endocrine, Urology, Neurology, Primary care etc
  • Proficient in handling incident acknowledgment, triage, troubleshooting, and resolution, with meticulous documentation of ticket status and resolutions
  • Collaborates directly with end users to promptly and professionally troubleshoot and resolve issues within the Epic system
  • Performs ongoing system maintenance, resolves Workqueue errors for designated Epic applications
  • Rotates through on-call duties, including evenings, weekends, and holidays
  • Develops, supports, and maintains comprehensive system documentation
  • Contributes to the creation of testing scripts and materials and actively participates in testing activities such as printer mapping, downtime simulations, and special updates
  • Executes specific team tasks outlined in project work plans and undertakes additional job-related duties as assigned
  • Attends team meetings to discuss project-related activities, work tasks, and challenges
  • Prepares regular status reports and provides updates to project managers and leadership as needed
  • Coordinates with offshore teams to ensure seamless application support and maintenance
  • Maintains regular communication with Engagement Managers (Directors), project team members, and stakeholders from various functional and technical teams, escalating issues requiring additional attention from management
  • Worked on various simple and complex Ambulatory builds such as Flowsheets (FLT), Navigators (LVN), Preference lists (LPF), SmartTools, SmartSets, Profiles(LPR), Workflow engine rules, Inbasket Pools (HIP), Decision support like BPAs, Results Routing, Facility structure builds (LSD), MyChart Set up, Procedures (EAPs), Departments (DEP), Provider records (SER), User records (EMP), Security templates (ECL)
  • Worked on EAP and LIM records and mapping right LIM records to the EAP, building department specific Navigators (LVN), worked on print groups and reports to show on patients snapshot activity
  • Worked on MyChart SER setup requests
  • Built and tested Smart Lists, Smart Texts, Smart Groups, Smart Sets, Best Practice Alerts and Preference Lists, Create and Manage Smart Phrases
  • Built Preference Lists, Duplicating Preference Lists, Maintaining Preference Lists, working with EPD and LPF master files, setting up various types of preference lists like Profile Based, User Based, Facility Based
  • Set up In Basket Classes, Adding values to Category List for the In Basket Classes, Creating Registry Records/Pools, Assigning service providers to the In Basket Class, creating Covering Groups & thoroughly testing all this setup
  • Worked on Security Classifications that fix the security issues of business partners, Users and Providers
  • This needed close coordination with the Business team in order to provide correct security to the End Users, Providers in accordance with their requirements
  • Worked on building Templates for a group of users and assigning roles
  • Worked with Chart Review, Result Review, In basket and flow sheet
  • Responsible for individually delivering high quality performance within due timelines in an agile framework
  • Implement requests, break fixes and enhancements, resolve incidents reported by epic end users and escalate any quality issues or risks with team leads/project leaders
  • Updating the AMB owned items in various master files
  • Experience in MyChart build of the SER records
  • Understands and follows established Epic change management procedures for testing, documenting, and communicating system changes
  • Performing data courier of the build across all the Epic environments from POC to PRD
  • Work on routine maintenance requests, troubleshoot issues and implement fixes within agreed upon SLA
  • Peer Review & Status Reporting of the service requests/incidents
  • Develop test plans, test cases, and test scripts to validate performance of all functions
  • Conduct effective unit, integration, system and end user acceptance testing through execution of the tests
  • Demonstrate strong work ethic and possess the ability to work under pressure with good analytical and interpersonal skills
  • Great team player and proficient in handling end users.

Epic Ambulatory Analyst

Banner Health, Deloitte
, AZ
02.2016 - 05.2020
  • Involved in workflow, go live implementations, resolving functionality problems, troubleshooting, submitting remedy tickets, script testing
  • Troubleshooting, researching, and solving software and system problems
  • Created documents involving the analysis, build creation and validation steps, for the users as a part of the post support Implementation
  • Performing IMO Snomed clinical content load every 6 months for the Banner Health client in collaboration with the on-site team, and testing post the load and creating an analysis report of the IMO load
  • Created the AUD (Application Understanding Document) for the Banner Health Client as a part of the post implementation support.

Epic Ambulatory Analyst

Catholic Health Initiatives, Deloitte
, NE
  • Was involved in the Build and optimization of the EpicCare Ambulatory System for primary care and specialties departments and worked with build in various masterfiles: Medication Related Setup: Setting up the Record, Synonyms, Observations, Age-Based Dose, Default Frequency, Setting up dose buttons, Rounding Calculations, Intake Details, limiting the allowed routes, Generic and Brand Name display, exceptional medications, age based default values
  • Build, Integration testing and Implementation of EPIC EMR for multiple outpatient Specialty and Rehab departments including but not limited to: OB/GYN, Pediatrics, Oncology, Endocrine, Urology, Neurology, Primary care etc
  • Worked on EAP and LIM records and mapping right LIM records to the EAP, building department specific Navigators (LVN), worked on print groups (LPG) and reports (LRP) to show on patients snapshot activity
  • Experience with various Ambulatory builds such as Flowsheets (FLT), Navigators (LVN), Preference lists (LPF), SmartTools, SmartSets, Profiles(LPR), Workflow engine rules, Inbasket Pools (HIP), Decision support like BPAs, Results Routing, Facility structure builds (LSD), MyChart Set up, Procedures (EAPs), Departments (DEP), Provider records (SER), User records (EMP), Security templates (ECL)
  • Worked in Order Transmittal build and troubleshooting
  • Built and tested Smart Lists, Smart Texts, Smart Groups, Smart Sets, Best Practice Alerts and Preference Lists, Create and Manage Smart Phrases
  • Built Preference Lists, Duplicating Preference Lists, Maintaining Preference Lists, working with EPD and LPF master files, setting up various types of preference lists like Profile Based, User Based, Facility Based
  • Set up In Basket Classes, Adding values to Category List for the In Basket Classes, Creating Registry Records/Pools, Assigning service providers to the In Basket Class, creating Covering Groups & thoroughly testing all this setup
  • Worked on Security Classifications that fix the security issues of business partners, Users and Providers
  • This needed close coordination with the Business team in order to provide correct security to the End Users, Providers in accordance with their requirements
  • Worked on building Templates for a group of users and assigning roles
  • Involved in Production, Unit and Interface Testing of EpicCare
  • Experience in installation of Special Updates (SU) from Epic and upgrades of newer versions of Epic and testing them to make sure that the application works as expected
  • Part of the Testing of SUs (Special Updates) and validating the test scripts
  • Reviewing and testing special updates, release notes of EpicCare Ambulatory module
  • Mentor the new hires by shadowing and conducting internal training sessions for the EPIC ambulatory module, MyChart and Order Transmittal modules
  • Created a knowledge repository for the critical and complex issues that we work on
  • Identify and validate business requirements and functional specifications provided by the project management team
  • Use healthcare domain industry knowledge with respect to healthcare regulations and quality standards such as FDA, NDA, ANDA and HIPAA
  • Incorporated HIPAA standards, EDI (Electronic data interchange), Implementation and Knowledge of HIPAA code sets, ICD-9, ICD-10 coding
  • Developed (UAT) User Acceptance Testing plan to guide a select group of key end-users in testing the user interface and functionality of the application
  • QA experience (Manual + Automation) testing of life cycle and functional testing of healthcare softwares such as Cerner Millennium, Soarian Fin/Clin, Allscripts - SCM/ACM, Meditech | McKesson Series/ Paragon
  • Analyze individual requirements for Test Case design
  • Prepare test cases for new enhancements and share the approved Test Cases with the client
  • Test Case Execution: Execute test cases regression Suite Execution - Execute the Regression Suite test cases to identify bugs caused by enhancements
  • Defect management - Defect Logging in QC and tracking it to closure
  • Client Interaction: Email communication of any clarifications and attend interactive Daily/Weekly status meetings
  • Testing End to End hospital workflows using single/multiple hospital EMRs like Soarian, Sunrise Clinical Manager, Cerner Millennium and Meditech
  • Providing updates to the client on a daily basis on QA activities, challenges, TCOE progress for every release.

Education

MBA in Hospital and Healthcare Administration -

Apollo Institute of Hospital Management
Hyderabad, India

Bachelor of Physical Therapy -

Nizam’s Institute of Medical Sciences
Hyderabad, India

Skills

  • Project Management Tools: Jira, ServiceNow, Remedy, Surescripts, HP ALM, Prism, Selenium
  • Application support
  • Utilities: Microsoft OneDrive, OneNote, Microsoft Suite, MS Office
  • System Maintenance
  • Troubleshooting and diagnostics
  • Workflow improvement

Certification

  • Epic Ambulatory Certification
  • ITIL Certification

Awards

  • Deloitte Applause Awards - Two-time winner of the Deloitte Applause award. Awarded for the successful implementation of the IMO load of the Banner Health Project. Recognized for working off-hours and going the extra mile to execute the deliverables at Deloitte.
  • Trailblazer Award at Accenture - Recognized for my exceptional performance in delivering high quality and quick resolution of the high-volume ambulatory service requests.

Timeline

Epic Ambulatory Analyst

Kaiser Permanente, Accenture
06.2020 - 11.2021

Epic Ambulatory Analyst

Banner Health, Deloitte
02.2016 - 05.2020

Epic Ambulatory Analyst

Catholic Health Initiatives, Deloitte

MBA in Hospital and Healthcare Administration -

Apollo Institute of Hospital Management

Bachelor of Physical Therapy -

Nizam’s Institute of Medical Sciences

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SWAPNASREE GOLI