Swarupa Lenekar
San Antonio,TX
Summary
Dynamic Business Relationship Manager with a proven track record at Tata Consultancy Services, excelling in client engagement and stakeholder management. Expert in SQL programming and data governance, I have successfully developed customized solutions that enhanced client satisfaction and retention, fostering long-term partnerships while driving operational efficiency.
Experienced with relationship management, driving client engagement and satisfaction. Utilizes negotiation and conflict resolution skills to create lasting business partnerships. Knowledge of strategic planning and collaboration to meet and exceed business goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Relationship Manager
Tata Consultancy Services
06.2024 - Current
- Supported relationship management initiatives by coordinating communications between clients and internal teams.
- Assisted in identifying client needs through active listening and effective questioning techniques.
- Contributed to the development of customer service strategies to enhance client satisfaction and retention.
- Gathered and analyzed feedback from clients to inform improvements in service delivery processes.
- Negotiated contracts with suppliers and vendors, securing favorable terms while maintaining strong relationships.
- Developed customized solutions in response to unique client needs, fostering long-term partnerships.
Technology Consultant
ITTrailblazers
08.2021 - 06.2024
- Designed and implemented ETL processes for data integration across multiple platforms.
- Developed data transformation workflows using SQL and Python to enhance efficiency.
- Collaborated with data analysts to refine reporting capabilities and improve data quality.
- Led cross-functional teams in identifying business requirements and translating them into technical solutions.
- Ensured compliance with data governance standards throughout the ETL lifecycle to maintain integrity.
Business Relationship Manager
Tech Mahindra
03.2019 - 08.2021
- Collaborated with cross-functional teams to ensure alignment on project goals and client expectations.
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Commitment in monitoring regulatory landscapes ensured compliance with industry standards.
- Supported sales teams by providing subject matter expertise during complex deal negotiations.
- Championed corporate social responsibility initiatives that aligned with company values and positively impacted the community.
Data Consultant
ITTrailblazers
01.2015 - 02.2019
- Analyzed complex data sets to identify trends and insights for client decision-making.
- Developed and implemented data models to enhance reporting accuracy and efficiency.
- Conducted data validation processes to ensure integrity and reliability of analytics outputs.
- Presented findings to stakeholders, translating technical information into actionable recommendations.
ETL Architect
Capgemini
06.2013 - 12.2014
- Optimized existing ETL jobs, reducing processing time through performance tuning techniques.
- Mentored junior team members on best practices for ETL development and troubleshooting.
- Troubleshot production issues related to data processing errors or unexpected system behavior, ensuring minimal impact on business operations.
- Streamlined data integration tasks by automating manual processes and introducing scheduling tools.
ETL Lead Developer
Wipro Technologies
06.2012 - 06.2013
- Led ETL design and development for complex data integration projects.
- Mentored junior developers, enhancing team capabilities and fostering knowledge sharing.
- Streamlined ETL processes, reducing data load times through optimization techniques.
- Collaborated with business stakeholders to define data requirements for analytics initiatives.
ETL Lead Developer
Cognizant
06.2007 - 06.2011
- Implemented best practices for data quality assurance, ensuring accuracy in reporting outcomes.
- Evaluated and selected ETL tools, driving technology improvements across the organization.
- Developed comprehensive documentation for ETL processes to ensure consistency and compliance.
- Managed data quality issues during ETL processes, directing qualitative failures to team lead for amelioration.
Education
Bachelor of Science - Computer Science
Shri Ramanand Teerth University
India06-2007
High School Diploma -
Maharashtra State Board of Technology And Education
Mumbai, India06-2004
Skills
- Operations management
- Workload management
- Client engagement
- Influencing skills
- Stakeholder management
- Data visualization tools
- Data warehousing
- NoSQL databases
- Scripting languages
- Advanced analytics
- SQL programming
- Data modeling techniques
- Data governance
- API integration
- AWS services
- Tableau expertise
- Machine learning
Accomplishments
- Achieved a 99% average customer satisfaction score over three consecutive quarters by addressing all inquiries with a personalized, solution-oriented approach .
Certification
- Certified Agile Scrum master and Agile practitoner.
Timeline
Business Relationship Manager
Tata Consultancy Services
06.2024 - Current
Technology Consultant
ITTrailblazers
08.2021 - 06.2024
Business Relationship Manager
Tech Mahindra
03.2019 - 08.2021
Data Consultant
ITTrailblazers
01.2015 - 02.2019
ETL Architect
Capgemini
06.2013 - 12.2014
ETL Lead Developer
Wipro Technologies
06.2012 - 06.2013
ETL Lead Developer
Cognizant
06.2007 - 06.2011
Bachelor of Science - Computer Science
Shri Ramanand Teerth University
High School Diploma -
Maharashtra State Board of Technology And Education
Star Performer 2024
"For outstanding leadership in the successful completion of the critical deliverables and earning new business opportunities for the organization"
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