Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Swathi Kandimalla

Frisco,TX

Summary

Seeking an opportunity to utilize strong organizational skills, technical expertise, and leadership abilities. Well-versed in building positive relationships with customers. Certified Product Owner and Certified Scrum Master with excellent data analysis, problem-solving, and management skills.

Work Authorization status: US Citizenship.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Technology Lead

Infosys Technologies
12.2020 - Current
  • Collaborated with 15-member development team through all stages of Software Development Life Cycle (SDLC), which led to on-time delivery of 2 major projects over two years, improving overall system efficiency by 25%.
  • Mentored 10 junior team members, fostering collaborative environment that nurtured professional development and growth within organization.
  • Trained business stakeholders on functional usage of new user interface Canvas, resulting in 15% reduction of IT trouble tickets.
  • Championed data-driven decision making within the team, implementing analytics tools to track user behavior patterns and identify areas requiring optimization or enhancement.
  • Managed backlog prioritization and refinement, ensuring timely completion of high-priority tasks.
  • Troubleshot 100+ complex issues impacting systems performance, applying root cause analysis techniques to prevent future occurrences.

Senior Associate

Cognizant Technologies Solutions
05.2018 - 12.2020
  • Enhanced team performance by implementing effective project management strategies and providing consistent guidance.
  • Served as liaison, facilitating communication between management and associates.
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Assessed and reported progress to stakeholders regularly, maintaining transparency throughout project lifecycle.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Directed product strategy and roadmap for XO SonusGate application to migrate to microservices, leading to 20% increase in user adoption rate within first year by incorporating customer feedback and agile methodologies.
  • Resolved conflicts and facilitated open communication among team members, promoting healthy work environment.
  • Mentored 5 junior team members on Scrum best practices, fostering their professional growth within organization.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

Technical Analyst

Verizon
10.2011 - 12.2017
  • Provided expert mentorship to 6-person junior development team on Verizon Enterprise Service Activation platform, enhancing their coding proficiency and reducing bug rates by 25% within six months.
  • Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
  • Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
  • Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
  • Developed comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members.
  • Led migration of legacy applications onto modern platforms while minimizing disruption to ongoing operations.
  • Performed root cause analysis for recurring incidents to develop long-term resolutions that prevented future occurrences.

Quality Analyst

NetCracker Technology
06.2005 - 03.2008
  • Managed portfolio of key telecom customers including Sprint-Nextel (currently T-Mobile) and Vivo(Brazil), successfully resolving over 10 complex user acceptance testing issues per month, which resulted in 25% improvement in customer satisfaction ratings.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Enhanced customer satisfaction by addressing and resolving complaints in timely manner, demonstrating commitment to exceptional service.
  • Built automated test scripts to handle repetitive software testing work.

Education

Master of Science in Computer Science -

University of Texas at Dallas
Richardson, Texas
05.2010

Bachelor of Technology in Computer Science and Engineering -

JNTU
Hyderabad, India
05.2005

Skills

  • Project management
  • Agile methodology
  • Product Backlog Management
  • Conflict Resolution
  • Jira
  • Confluence
  • Microsoft Excel
  • Microsoft PowerPoint
  • Google Sheets
  • Google Slides
  • Tableau
  • SQL
  • Java Microservices
  • Linux/Unix/Sun Solaris
  • Oracle/MySQL/PostgreSQL
  • Business Analysis

Accomplishments

CCOMPLISHMENTS

  • Received Spotlight Award for winning the competitive event “Provisioning System Hackathon” for delivering a fully working product in 2 days and commitment to quality and innovation.
  • Received Spotlight Award for supporting Voice over IP Verizon's Rapid Delivery (VRD) platform by resolving multiple issues and spending countless hours for the business customers and the team.
  • Received Spotlight Award for extraordinary efforts towards Voice over IP IT Command Center for fixing higher volume of tickets and fallout's and meeting Priority 1 tickets Service Level agreement for new Verizon Rapid Delivery (VRD) platform.
  • Received 3 Simple Thanks awards for the extra effort, dedication and insights that contributed to company and team success and being very helpful and supportive to the team members.
  • Received Certificate of Achievement for Leadership Excellence and Development Program (LEAD).

Certification

  • AWS Certified Cloud Practitioner, AWS, 2024
  • Certified Scrum Product Owner, 2022
  • Certified SAFe Practitioner, 2020
  • Certified Scrum Master, 2019

Timeline

Technology Lead

Infosys Technologies
12.2020 - Current

Senior Associate

Cognizant Technologies Solutions
05.2018 - 12.2020

Technical Analyst

Verizon
10.2011 - 12.2017

Quality Analyst

NetCracker Technology
06.2005 - 03.2008

Master of Science in Computer Science -

University of Texas at Dallas

Bachelor of Technology in Computer Science and Engineering -

JNTU

Similar Profiles

CREATE PROFILE
Swathi Kandimalla