Swati Chundapurakal

F&B Executive, & Marketing Manager

The Club - Mumbai

11.2007 - 03.2019

Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Resolved customer complaints involving food or beverage quality and service.
Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Maintained highest standards for beverage quality and service.
Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
Developed ongoing training initiative to improve beverage knowledge of serving employees.
Corporate Communication: SDatabase Management: Have been single handedly managing the database of 10,000 -12,000 members on the software
Responsible for regular updation, generation of reports, analysis and tracking the movement of the members within The Club premises
Single custodian of the database management software; mange day-to-day filing of the interview forms, filling in the relevant information and updating the details every quarter
Sales Administration: Rendered administrative support to Membership Sales team; involved in multiple tasks like communication of annual subscription to all members, reminder communication, tax invoices, follow up with the member's for their correspondence, billing procedures etc
Responsible for generating multiple reports across categories of members to analyze the patterns and behavior of the membersingle point of contact for corporate communication; responsible for designing, co-ordination with creative agencies, printing and dispatching marketing communication collateral
Have designed and printed/dispatched Posters, Leaflets, Standees, Event Backdrops, Emailers, Newsletters etc targeted towards members
SMS Marketing: Have been single point of contact for SMS Marketing; co-ordination with agency for regular rollout of the messages
Tracking the response and scheduling the communication as per the analysis
Effective management of SMS campaign to drive footfalls in the in-house restaurants, spa and banquets.